---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Legal Virtual Agent Conversations release notes

# Legal Virtual Agent Conversations release notes {#ariaid-title1}

Release version: Store  
Updated August 4, 2022  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Legal Virtual Agent Conversations on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history {#store-rn-esm-legal-va-conversations__section_e1q_24k_x4b}

Version 1.3.1 - August 2022
:   Changed: If Universal Request integration is available, then the Legal Request virtual agent topic generates a Universal Request number instead of Legal Request number.{#store-rn-esm-legal-va-conversations__latest-legal-va-conversations}
{#store-rn-esm-legal-va-conversations__latest-legal-va-conversations}

Version 1.2.2 - December 2021
:   Changed: Virtual Agent conversation topics for Legal Service Delivery are grouped under the Legal Service Delivery category.

Version 1.2.1 - September 2021
:   Fixed: Fixes and minor changes.

Version 1.1.1 - June 2021
:   New: Option to connect to a live agent in the Legal department

Version 1.0.1 - March 2021
:
    * New:
      * Automates handling of repetitive requests
      * Reduces the response time to your employee needs
      * Integrates with legal services to create requests on behalf of employees
      {#store-rn-esm-legal-va-conversations__ul_hvg_kbt_wpb}
    {#store-rn-esm-legal-va-conversations__ul_gvg_kbt_wpb}