Performance Analytics Content Pack for Legal Service Delivery release notes

  • Release version: Store
  • Updated December 11, 2025
  • 2 minutes to read
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    Summary of Performance Analytics Content Pack for Legal Service Delivery Release Notes

    The Performance Analytics Content Pack for Legal Service Delivery application on the ServiceNow Store provides tools for analyzing legal operations trends and insights. This application requires a full Legal Service Delivery license and offers various enhancements and fixes across multiple versions.

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    Key Features

    • Dashboard Enhancements: The application includes improved dashboards, such as the Legal Operations and Legal Executive dashboards, providing better visualization and reporting capabilities.
    • New Performance Analytics Indicators: The pack introduces new indicators for tracking third-party contract reviews and ethics complaints.
    • Widget Fixes: Several updates have fixed issues with widget displays and ensured accurate data reporting, particularly in the Open Requests and Legal Executive dashboards.
    • Report Updates: The application has added and updated reports to reflect accurate insights on contract requests and legal matters.

    Key Outcomes

    As a result of these updates, ServiceNow customers can expect:

    • Improved accuracy in reporting legal operations metrics.
    • Enhanced user experience with updated dashboards and new indicators.
    • Access to comprehensive insights that support better decision-making in legal service delivery processes.

    Version history for the Performance Analytics Content Pack for Legal Service Delivery application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.7.0 - December 2025
    Changed: Language pack related enhancements.
    Version 2.6.0 - February 2025
    Fixed: In Legal Operations dashboard, the widget footer text is truncated in the Open Requests, Unassigned Requests, Open Matters, and Unassigned Matters widgets. This has been fixed.
    Version 2.5.0 - November 2024
    Fixed: In the Legal Executive dashboard, the Open requests by age report displayed an incorrect count as it included closed requests. This is now fixed and closed requests are excluded.
    Version 2.4.0 - May 2024
    • Fixed:
      • In Legal Executive Dashboard, the Open contract requests by contract values was incorrectly displaying information for NDA contracts even when it doesn't capture contract value.
      • In Legal Executive Dashboard, % requests responded within SLA (YTD) widget available in Privacy and Compliance section wasn't showing any information.
    Version 2.2.0 - November 2023
    • Changed:
      • The Legal Operations and Legal Executive Dashboard moved to the next experience from the classic experience.
      • Legal Executive Dashboard
        • Contracts tab has been updated and it will be available when the ServiceNow Legal contracts plugin has been installed.
        • The Contracts(Legacy) tab will be available when the Legal Simple Contracts plugin has been installed.
        • The contracts tab will show the insights for both - ServiceNow Legal Contracts and Legal Simple Contracts(Total contract requests YTD, Contract requests by contract type and Contracts completion time) when both the plugins are installed.
    Version 2.1.0 - August 2023
    New: New reports added for the ServiceNow Legal Contracts application.
    Version 2.0.0 - February 2023
    • New: Added a new Performance Analytics Indicator called Third Party Contract Review for legal requests for third-party contract reviews. The report widgets in the Legal Executive dashboard are updated to include this new PA Indicator.
    • Changed: Existing practice area reports were updated.
    Version 1.1.0 - November 2022
    • New: Added new Performance Analytics Indicators for legal requests and legal matters data related to ethics complaints.
    • Changed: Updated report widgets in the Legal Executive dashboard to include the new PA Indicators for legal requests and legal matters data related to ethics complaints.
    Version 1.0.5 - March 2022
    Changed: Renamed Contract requests by category (YTD) report to Contract requests by subcategory (YTD)
    Version 1.0.3 - February 2022
    Gain insight, analyze trends and drill down into the details of legal operations from the Legal Executive dashboard. The application uses ServiceNow Performance Analytics and is included with a full Legal Service Delivery license.