Human Resources Service Delivery Integration with Workday Learning release notes

  • Release version: Store
  • Updated July 31, 2025
  • 1 minute to read

    • Version history for the Human Resources Service Delivery Integration with Workday Learning application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.4.0 - August 2025
    • The Workday Learning integration faced issues with tagging skills to courses due to unmatched or missing entries in the cmn_skill table. There was no mechanism to harmonize and store new skills, and the existing process relied solely on direct lookups, leading to inefficient skill processing.
      • New: Introduced a dual-path skill resolution mechanism using SkillResolverAPI for direct matches and SkillHarmonizationUtil for harmonizing unmatched skills.
      • Changed: Enhanced the processSkills function in WorkdayLearningIntegrationUtilsSNC to support both direct and harmonized skill mapping workflows.
      • Fixed: Ensured that all relevant skills - whether matched or harmonized - are correctly inserted into the Course Item Skills table, improving tagging accuracy.
      • Removed: Eliminated the limitation of relying solely on direct skill lookups, enabling broader and more intelligent skill coverage.
    Version 1.3.0 - February 2025
    Removed: With this release, we are dropping the Workday learning hard dependency with the Skill Intelligence Store app (No other functionality or areas within the integration are impacted by this change).
    Version 1.2.0 - November 2024
    • Sync Workday Learning Content, Tasks, and Users to ServiceNow
    • Surface Workday Learning Content via the following applications:
      • Learning Posts (Employee Journey Management)
      • Learning (Talent Development)
      • Coaching (Workforce Optimization)
    Version 1.1.1 - February 2024
    Minor fixes.
    Version 1.1.0 - August 2023
    • New:
      • oAuth Authorization
      • Includes Skills and Proficiencies associated with the courses from Workday Learning
    Version 1.0.0 - November 2022
    • The integration with Workday Learning pulls learning tasks and to-dos from Workday Learning into ServiceNow so that employees can view all of their learning tasks from their unified employee portal.
    • These learning tasks can be accessed from anywhere, on any device. Employees can find and complete their learning courses on-time, and HR and learning teams spend less time managing compliance and updating multiple systems.
    • Leverage Workday Learning content in learning-focused applications such as Coaching, Learning Posts within Journeys, and Employee Growth and Development.