Knowledge Center release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Knowledge Center application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 31.10.8 - June 2026 (Zurich, Australia)
    • The Knowledge Center centralized hub for Knowledge Admin and Manager:
      • 1. Is an entry point for KM Management personas to manage all capabilities and configurations
      • 2. Guides users on the next-best actions to take by displaying actionable key insights
      • 3. Is a suite of KM Tools for suggesting content creation, updates, duplicates, and article retire
    Version 31.9.9 - May 2026 (Zurich, Australia)
    • The Knowledge Center centralized hub for Knowledge Admin and Manager:
      • 1. Is an entry point for KM Management personas to manage all capabilities and configurations
      • 2. Guides users on the next-best actions to take by displaying actionable key insights
      • 3. Is a suite of KM Tools for suggesting content creation, updates, duplicates, and article retirement
    Version 29.0.3 - May 2026 (Yokohama)
    • The Knowledge Center centralized hub for Knowledge Admin and Manager:
      • 1. Is an entry point for KM Management personas to manage all capabilities and configurations
      • 2. Guides users on the next-best actions to take by displaying actionable key insights
      • 3. Is a suite of KM Tools for suggesting content creation, updates, duplicates, and article retirement
    Version 31.8.1 - April 2026
    • The Knowledge Center is centralized hub for Knowledge Admin and Manager:
      • 1. Is an entry point for KM Management personas to manage all capabilities and configurations
      • 2. Guides users on the next-best actions to take by displaying actionable key insights
      • 3. Is a suite of KM Tools for suggesting content creation, updates, duplicates, and article retirement
    Version 31.1.3 - March 2026 (Zurich)
    • New:
      • Added Knowledge blocks feature on the article editor page
      • New Article Optimization scan for article length
    • Changed: Template picker improvement - not required to choose standard template if only one available
    Version 31.0.8 - December 2025
    Knowledge Center, powered by Agentic AI, redefines modern Knowledge Management systems with advanced content creation tools and automated remediation. This system takes action on knowledge content creation, updates, gaps, and deduplication to enhance the overall health of the knowledge base.