Service Operations Workspace Service Reliability Management (SRM) Common release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Service Operations Workspace Service Reliability Management (SRM) application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 7.0.0 - June 2026
    Fixed a security vulnerability in Query Range Access Control Lists (ACLs).
    Version 6.6.0 - March 2026
    • New: Email notifications for autonomous SLO creation
    • Fixed: MS Teams channel integration fixes
    Version 6.5.3 - December 2025
    • Changed:
      • Remove unneeded services from SRM to keep your monitoring data relevant.
      • Renamed application service and technical service to service instance and technology management service, aligning with current naming standards.
      • Removed the Integrations Launchpad and Alert Automation icons from the sidebar. You can now access them under the ITOM Admin Experience icon in the Service Operations Workspace.
    • Fixed: Fixed team governance link visibility.
    Version 6.4.0 - August 2025
    Fixed: Service Operations Workspace Admin Center -- fixed SRM configuration issue.
    Version 6.3.3 - June 2025
    Fixed: Addressed several post-import issues affecting Dynamic CI services.
    Version 6.3.2 - May 2025
    Changed: The service registration workflow has been streamlined to make onboarding easier and now requires less effort to get services ready for operation.
    Version 6.0.3 - March 2025
    Fixed: Changes to prevent overwriting existing conditional ACLs.
    Version 6.2.0 - February 2025
    New: Support for Technical Service Offerings.
    Version 6.1.0 - November 2024
    Fixed: Issue preventing the creation of new technical services in SRM.
    Version 6.0.1 - September 2024
    Fixed: This release addresses a configuration issue in scheduled jobs to allow more control over SRM jobs execution.
    Version 6.0.0 - August 2024
    Delivers common configurations for Service Reliability Management, which are stored globally, such as access control changes. This configuration is installed only as a result of enabling the Service Reliability Management application.