Microsoft 365 for ServiceNow Reporting release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Microsoft 365 for ServiceNow Reporting release notes

    The Microsoft 365 for ServiceNow Reporting application enhances reporting capabilities by integrating ServiceNow data within Microsoft 365 tools, primarily Microsoft Word. It enables organizational reporting managers to create auditable, data-linked reports and streamline reporting workflows directly from Microsoft 365 environments.

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    Key Features

    • Standalone Development Plugin (Version 22.3.1, June 2026): The reporting functionality has been modularized into a separate development plugin, improving deployment flexibility and modularity.
    • AI-Generated Content Links Management: A centralized Manage Links page now displays all AI-created content references within reports, helping users track AI-generated data.
    • Dynamic Filtering (Version 20.0.1, February 2025): Supports cascading, dynamic filters in the Microsoft 365 add-in, allowing related fields to update automatically based on selections, which streamlines data entry and improves efficiency.
    • Claims Integration (Versions 21.0.1 and 21.1.1): Users can create claims directly from Microsoft Word and link them to corresponding disclosure reports, enhancing traceability between claims and reports.
    • Accessibility Improvements: Updates to icons and buttons meet WCAG 2.2 size criteria, and workspace enhancements support users with low vision or assistive technologies, including better zoom and screen reader compatibility.
    • Security and Performance Enhancements: Multiple security fixes and optimizations improve add-in performance and safeguard data integrity.
    • Additional Usability Features: Added explicit logout functionality, support for Performance Analytics visualizations, and the ability to copy disclosure numbers directly from the add-in.

    Key Outcomes

    • Improved modular deployment and management of the Microsoft 365 reporting functionality via the development plugin.
    • Enhanced user productivity through dynamic filtering and direct claim creation from Microsoft Word.
    • Centralized management and visibility of AI-generated content references within reports.
    • Greater accessibility and compliance with accessibility standards, ensuring inclusivity for all users.
    • Stronger security posture and smoother performance within the Microsoft 365 add-in environment.

    Version history for the Microsoft 365 for ServiceNow Reporting application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 22.3.1 - June 2026 (Australia)
    • New:
      • M365 reporting as a development plugin — Microsoft 365 reporting has been restructured as a standalone development plugin, improving modularity and deployment flexibility.
      • AI-generated content links management — The Manage Links page now displays AI-generated content links, providing a centralized view of all AI-created references within reports.
    • Changed:
      • Business domain reference update — Updated the data model to reference the new GRC business domain structure as part of the Document Designer consolidation.
      • Accessibility improvements — Icons and buttons in the O365 Add-in have been updated to meet minimum target size criteria for WCAG 2.2 compliance.
    • Fixed: Business domain editing for ESG admin — Fixed an issue where ESG administrators were unable to edit Business Domain and Roles (read-only). Also resolved an issue where deleting a business domain left linked role mapping records with empty domain values.
    Version 22.0.1 - March 2026
    • Fixed additional filters usage for reference fields.
    • Optimized performance for showing additional filters in the add-in.
    Version 21.1.1 - December 2025 (Zurich)
    New: Added functionality to link claims created via the Microsoft 365 add-in to their corresponding disclosure reports.
    Version 21.0.1 - August 2025
    Enabled creating claims directly from Microsoft Word to ServiceNow via the Microsoft 365 plugin.
    Version 20.1.1 - May 2025
    Fixed: Important security fixes.
    Version 20.0.1 - February 2025
    • New:
      • Dynamic filtering for Microsoft 365 for ServiceNow Reporting.
        • Filter the fields dynamically and set up dependencies by using related fields. In the Microsoft 365 add-in, you can configure fields so that cascading filters are supported dynamically. You can select a value in a field and have the related fields automatically updated to show the relevant options. This process helps you to streamline data entry and improve efficiency.
    • Fixed: Minor improvements and bug fixes related to HTML content within the document.
    Version 19.1.0 - November 2024
    • Fixed:
      • Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.
      • Security fixes.
    Version 19.0.2 - August 2024
    • New:
      • Added support for explicit logout functionality
      • Added support for PA visualizations
      • Added the ability to copy disclosure number from add-in
    Version 18.0.1 - February 2024
    Microsoft 365 for ServiceNow Reporting provides reporting capabilities to organisational reporting managers to seamlessly report on ServiceNow data and reports through Microsoft Word and establish an auditable link between the document and the data.