Conversational Interfaces - Diagnostics release notes

  • Release version: Store
  • Updated November 7, 2024
  • 1 minute to read

    • Version history for the Conversational Interfaces - Diagnostics application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.2.1 - November 2024 (Xanadu)
    Fixed: Dynamic Translation Support Topic is deleted and will not show in Virtual Agent anymore.
    Version 2.2.0 - May 2024 (Washington DC)
    Minor fixes.
    Version 2.1.6 - February 2024 (Washington DC)
    Fixed minor issues.
    Version 2.1.5 - August 2023
    Fixes.
    Version 2.1.2 - May 2023
    Fixed: Welcome message for Diagnsotic Pre Chat topic.
    Version 2.1.1 - February 2023
    Changed: Added plugin for diagnostic search. The diagnostic content related to a plugin that isn't installed won't appear to the user in Virtual Agent.
    Version 2.0.2 - August 2022
    New: Processes modified.
    Version 1.1.0 - May 2022
    • Fixed:
      • MS Teams errors and troubleshooting flows.
      • CI Diagnostics topic blocks.
      • Record creation issues.
    Version 1.0.2 - October 2021
    The Conversational Interfaces Diagnostic Tool enables admins and technical support engineers to diagnose common configuration and plugin setup issues by interacting with a diagnostic chatbot via Virtual Agent.