--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Service Exchange - Advanced release notes # Service Exchange - Advanced release notes {#ariaid-title1} Release version: Store Updated August 6, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Exchange - Advanced release notes The ServiceNow® Service Exchange - Advanced application on the ServiceNow Store enables seamless provider-consumer connections, efficient onboarding, and robust data synchronization between instances. The latest updates enhance user experience, data integrity, compliance, and administrative efficiency across service exchanges. Show full answer Show less ## Key Features * **Connections Management:** The Connections tab centralizes the creation, viewing, requesting, and offboarding of provider and consumer connections, allowing users to search and filter connections without navigating multiple screens. * **Consumer Registration and Onboarding:** A guided, step-by-step onboarding process with clear progress indicators and actionable messages reduces friction and support dependency. AI Agents introduced in April 2026 automate registration task creation, monitor issues, and assist administrators with remediation, enhancing accuracy and reducing manual effort. * **Federated Data Synchronization (FDS) Enhancements:** Synchronize Knowledge Base articles between provider and consumer instances. Maintain sys IDs for CMDB data and dependent relationships via transform maps, preserving configuration item (CI) functionality by automatically creating CI dependency relationships on the destination instance. * **Compliance Improvements:** Restrict data synchronization from non-production to production instances for CMDB tables to maintain data integrity and compliance. * **Journal Field Framework Enhancements:** Map multiple source journal fields to a single target journal field, including support for `journalinput` types alongside journal types, preserving all journal entries during synchronization without custom scripting. * **Group-Based Persona Assignments:** Assign Remote Catalog personas to user groups to extend existing group-based access management practices, reducing administrative overhead by managing access at the group rather than individual user level. * **Branding Update:** Customer-facing references to "Now Assist" have been renamed to "ServiceNow Otto" throughout the app for consistent branding. ## Key Outcomes * Improved efficiency in managing and maintaining service provider-consumer relationships within a single interface. * Simplified and accelerated consumer onboarding with reduced manual intervention and clearer guidance. * Enhanced data synchronization accuracy and compliance, minimizing inconsistencies and preserving critical CMDB relationships and journal entries. * Reduced administrative effort through group-based access controls and improved persona management. * Consistent branding aligned with ServiceNow's current terminology to avoid customer confusion. Version history for the ServiceNow® Service Exchange - Advanced application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 1.1.7 - August 2026 : Enhancements- Renamed customer-facing "Now Assist" references to "ServiceNow Otto" throughout the app. Version 1.1.4 - July 2026 : * Connections tab in the Service Exchange Center: Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens. * Improved consumer registration and onboarding: Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency. * Improved FDS capabilities: * Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances. * Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps. * Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source. * Improved compliance through restricted data sync from non production instances to production instances for CMDB tables. * Journal Field Framework enhancements: * Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field. * Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting * Group-based persona assignments for Remote Catalog: Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users. Version 1.0.2 - June 2026 : * Connections tab in the Service Exchange Center: Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens. * Improved consumer registration and onboarding: Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency. * Improved FDS capabilities: * Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances. * Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps. * Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source. * Improved compliance through restricted data sync from non production instances to production instances for CMDB tables. {#store-rn-industry-service-exchange-advanced__ul_l3x_nnw_ljc} * Journal Field Framework enhancements: * Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field. * Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting {#store-rn-industry-service-exchange-advanced__ul_m3f_4nw_ljc} * Group-based persona assignments for Remote Catalog: Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users. Version 1.0.1 - April 2026 : Service Exchange Onboarding introduces AI Agents that streamline the initiation of the registration process by automating the creation of Consumer Registration tasks, monitoring for issues, and guiding administrators through remediation if any are found. This reduces manual effort, improves accuracy, and enhances the onboarding experience.