Proactive Prompts release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Proactive Prompts release notes

    Proactive Prompts is a ServiceNow application designed to enhance employee and manager engagement by delivering contextual, actionable insights directly within their workflow. It supports productivity and accessibility improvements by providing timely prompts and micro insights, especially through integration with Manager Hub.

    Show full answer Show less

    Key Features and Enhancements

    • Prompt Management and User Experience Improvements: Recent versions introduced enhanced prompt data review capabilities for managers, synchronous prompt generation for individual users, and day-wise prompt insights in calendar views for workplace users.
    • Accessibility and UI Updates: Significant accessibility enhancements were made, including compliance with ARIA standards, keyboard navigation improvements, and removal of non-compliant HTML elements to support assistive technologies. Visual theming has been aligned with the Coral design system for consistent UI presentation.
    • Notification and Interaction Refinements: Added support for LLM-based actions such as 'Dismiss' in prompt notifications, improved tooltip behavior to scope hover effects correctly, and clarified signal names in action modals for better user context.
    • Security and Performance Fixes: Multiple security fixes have been applied, including privilege evaluations and cache busting of configuration files to ensure users receive up-to-date content and maintain secure access controls.
    • Configuration and Analytics: Introduced new admin configurations for prompt generation control, capability to opt-in or opt-out of prompts, and a Proactive Prompts Dashboard to analyze prompt usage analytics.
    • Out-of-the-Box Content Support: Expanded support for learning, skills, and other use cases with pre-built prompt content and decision framework enhancements using no-code data sources.

    Practical Impact for ServiceNow Customers

    ServiceNow customers leveraging Proactive Prompts can expect a more accessible, secure, and visually consistent experience that integrates smoothly into their workflows. Managers benefit from actionable micro insights to engage their teams proactively, while employees receive relevant prompts to boost productivity. The application’s ongoing enhancements ensure compliance with accessibility standards and improve interaction quality, while administrative controls and analytics provide better manageability and insight into prompt effectiveness.

    Version history for the Proactive Prompts application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.5.1 - June 2026
    Fixed: Addressed security problems.
    Version 3.5.0 - March 2026
    • Changed: Enhanced prompt data review by the Manager.
    • Fixed: Minor Defect fixes.
    Version 3.4.0 - December 2025
    Fixed minor bugs.
    Version 3.3.4 - August 2025
    • Problem: Accessibility (A11y) issues were identified in the Proactive Prompt section for creating and updating growth plan prompts, affecting usability on the Career Hub page.
      • New: Introduced accessibility improvements to the prompt UI for better screen reader and keyboard navigation support.
      • Changed: Updated the markup and ARIA attributes in the prompt widgets to align with accessibility standards.
      • Fixed: Resolved A11y errors that previously caused incorrect behavior when navigating the prompt section.
      • Removed: Eliminated non-compliant HTML elements that interfered with assistive technologies.
    • Problem: An RCA privilege issue was found in the Review Developing Skills widget, where the RCA status was incorrectly marked as Requested, causing test failures across multiple flows.
      • New: Added the missing RCA entry to the inclusion list for the PromptUtils script include.
      • Changed: Adjusted RCA privilege evaluation logic to correctly reflect the intended access level.
      • Fixed: Corrected the RCA status to prevent test failures in skills review and enrollment flows.
      • Removed: Removed the incorrect RCA privilege mapping that led to the misclassification.
    • Problem: Tooltips were incorrectly displayed across the entire prompt container and modal, rather than only on the intended text elements.
      • New: Introduced scoped tooltip behavior to limit hover effects to specific text elements.
      • Changed: Modified the HTML structure and title attributes to prevent unintended tooltip propagation.
      • Fixed: Resolved the issue where tooltips appeared across the entire container and modal overlays.
      • Removed: Removed global title attributes from container elements that caused excessive tooltip display.
    • Problem: Prompt notifications generated without actions in Now Assist for VA were missing the expected 'Dismiss' option due to lack of LLM-based action support.
      • New: Introduced support for LLM-based 'Dismiss' actions in prompt notifications with no predefined actions.
      • Changed: Updated the prompt generation logic to include both 'Mark as done' and 'Dismiss' actions when applicable.
      • Fixed: Resolved the issue where notifications only displayed a single action, improving user interaction consistency.
      • Removed: Removed the limitation that excluded LLM-based dismiss actions from prompts lacking explicit actions.
    • Problem: The signal name was not appearing in the action modal for various prompt actions (e.g., chat, email, meeting), leading to confusion for end users.
      • New: Added dynamic rendering of signal names in action modals across all supported prompt actions.
      • Changed: Modified the modal template to include signal metadata for better context.
      • Fixed: Corrected the UI behavior to ensure signal names are consistently displayed during user interactions.
      • Removed: Removed the placeholder-only modal structure that previously omitted signal identifiers.
    • Problem: The signal_config_field_messages.jsdbx file was not cache-busted, leading to outdated content being served on UI pages.
      • New: Appended glide.builddate to all relevant .jsdbx file references to enable cache busting.
      • Changed: Updated UI scripts and client scripts to dynamically load the latest version of the configuration file.
      • Fixed: Ensured that users always receive the most current configuration data by preventing stale caching.
      • Removed: Removed static references to the .jsdbx file that bypassed cache validation.
    • Problem: The Suggestions for you and your team widget in Manager Hub did not match the Coral theme styling, creating visual inconsistencies.
      • New: Applied $brand-primary-opacity as the background color to align with Coral theme specifications.
      • Changed: Updated the widget's CSS to reflect the correct theme variable for background styling.
      • Fixed: Corrected theming discrepancies to ensure visual consistency with the Coral design system.
      • Removed: Removed the previous hardcoded background color that conflicted with Coral theme guidelines.
    • Problem: The background color for a section in Manager Hub did not comply with Coral theme standards, using an outdated color code.
      • New: Introduced the correct Coral theme color #E5F2F6 for the affected UI section.
      • Changed: Replaced the previous color code #BDDEE740 with the updated Coral-compliant value.
      • Fixed: Resolved visual inconsistencies by aligning the UI with the approved Coral theme palette.
      • Removed: Removed the deprecated color styling that was inconsistent with the latest design specifications.
    Version 3.3.2 - November 2024
    • Security fixes
    • User prompt preferences at the delivery channel level
    Version 3.2.3 - August 2024
    New: Added compatibility for mapping LLM-based actions/topics for Proactive Prompts.
    Version 3.1.0 - May 2024
    • New:
      • Admin configuration to generate Prompts for a single user synchronously.
      • Ability to generate day-wise Prompts (insights for all upcoming days in the week) in the calendar view for the workplace users.
    Version 3.0.0 - August 2023
    • New:
      • Employees/Managers can opt-out or opt-in of receiving the prompts.;
      • Support for additional out-of-the-box prompt content.
      • Configuration to add a custom header on the prompt to indicate the type of prompt.
    • Changed: Improved user experience by including links in the View details to the items/tasks/records based on the URL configured in the Script data source.
    Version 2.0.0 - May 2023
    New:
    • Proactive Prompts Dashboard - To understand Prompts usage analytics.
    • Subflow data source type - Introduced a new data source type to support no code options in the decision framework.
    • Expiring old Prompts before the next schedule generates new prompts.
    • Support for Learning and Skills use cases as out-of-the-box content.
    Version 1.0.1 - February 2023
    • Proactive Prompts enables contextual and proactive engagement for managers and employees by bringing actionable insights as prompts into their flow of work.
    • Following are a few key benefits of Proactive Prompts:
      • Drive engagement
      • Boost productivity
      • Accessibility
    • With Proactive Prompts along with ManagerHub, you can Proactively send Managers 'micro insights' based on current situations with the team in the 'Flow of work'.
    • Includes OOB suggestions for Manager Hub portal with data driven triggers.