--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Proactive Prompts release notes # Proactive Prompts release notes {#ariaid-title1} Release version: Store Updated June 11, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Proactive Prompts release notes Proactive Prompts is a ServiceNow application designed to enhance engagement and productivity by delivering contextual, actionable insights to managers and employees within their flow of work. It integrates with ManagerHub to provide data-driven, out-of-the-box (OOB) suggestions and supports various use cases including Learning and Skills management. Show full answer Show less ## Key Features and Enhancements * **Prompt Management and Configuration:** Admins can configure prompts for individual users, generate day-wise prompts in calendar view, and add custom headers to indicate prompt types. * **User Preferences:** Employees and managers can opt-in or opt-out of receiving prompts, allowing personalized engagement. * **Accessibility Improvements:** Enhanced UI with updated markup and ARIA attributes to support screen readers and keyboard navigation, ensuring compliance with accessibility standards. * **Notification and Interaction Enhancements:** Added support for LLM-based 'Dismiss' actions in prompt notifications, improved tooltip behavior to limit display to intended elements, and ensured signal names appear dynamically in action modals for clarity during user interactions. * **Theming and UI Consistency:** Updated widget styling and background colors to align with the Coral design system for a consistent user experience in ManagerHub. * **Security and Performance:** Addressed multiple security issues, fixed privilege evaluation logic, and implemented cache busting for configuration files to ensure up-to-date UI content. * **Analytics and Data Sources:** Introduced the Proactive Prompts Dashboard for usage analytics and added a no-code subflow data source type to support the decision framework. ## Practical Benefits for ServiceNow Customers * **Drive Engagement:** Deliver timely, relevant insights directly to managers and employees, enhancing their ability to act proactively. * **Boost Productivity:** Integrate prompts seamlessly into workflows, enabling faster decisions and actions based on current team situations. * **Accessibility Compliance:** Ensure all users, including those using assistive technologies, have a smooth and effective experience with the prompts. * **Customization and Control:** Tailor prompt delivery and appearance according to organizational needs and user preferences. * **Reliable and Secure Operation:** Benefit from ongoing security fixes and UI improvements that maintain system integrity and user trust. Version history for the Proactive Prompts application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 3.5.1 - June 2026 : Fixed: Addressed security problems. Version 3.5.0 - March 2026 : * Changed: Enhanced prompt data review by the Manager. * Fixed: Minor Defect fixes. Version 3.4.0 - December 2025 : Fixed minor bugs. Version 3.3.4 - August 2025 : * Problem: Accessibility (A11y) issues were identified in the Proactive Prompt section for creating and updating growth plan prompts, affecting usability on the Career Hub page. * New: Introduced accessibility improvements to the prompt UI for better screen reader and keyboard navigation support. * Changed: Updated the markup and ARIA attributes in the prompt widgets to align with accessibility standards. * Fixed: Resolved A11y errors that previously caused incorrect behavior when navigating the prompt section. * Removed: Eliminated non-compliant HTML elements that interfered with assistive technologies. {#store-rn-hr-proactive-prompts__ul_znm_zqd_yfc} * Problem: An RCA privilege issue was found in the Review Developing Skills widget, where the RCA status was incorrectly marked as Requested, causing test failures across multiple flows. * New: Added the missing RCA entry to the inclusion list for the PromptUtils script include. * Changed: Adjusted RCA privilege evaluation logic to correctly reflect the intended access level. * Fixed: Corrected the RCA status to prevent test failures in skills review and enrollment flows. * Removed: Removed the incorrect RCA privilege mapping that led to the misclassification. {#store-rn-hr-proactive-prompts__ul_gt2_1rd_yfc} * Problem: Tooltips were incorrectly displayed across the entire prompt container and modal, rather than only on the intended text elements. * New: Introduced scoped tooltip behavior to limit hover effects to specific text elements. * Changed: Modified the HTML structure and title attributes to prevent unintended tooltip propagation. * Fixed: Resolved the issue where tooltips appeared across the entire container and modal overlays. * Removed: Removed global title attributes from container elements that caused excessive tooltip display. {#store-rn-hr-proactive-prompts__ul_ch1_brd_yfc} * Problem: Prompt notifications generated without actions in Now Assist for VA were missing the expected 'Dismiss' option due to lack of LLM-based action support. * New: Introduced support for LLM-based 'Dismiss' actions in prompt notifications with no predefined actions. * Changed: Updated the prompt generation logic to include both 'Mark as done' and 'Dismiss' actions when applicable. * Fixed: Resolved the issue where notifications only displayed a single action, improving user interaction consistency. * Removed: Removed the limitation that excluded LLM-based dismiss actions from prompts lacking explicit actions. {#store-rn-hr-proactive-prompts__ul_vyw_brd_yfc} * Problem: The signal name was not appearing in the action modal for various prompt actions (e.g., chat, email, meeting), leading to confusion for end users. * New: Added dynamic rendering of signal names in action modals across all supported prompt actions. * Changed: Modified the modal template to include signal metadata for better context. * Fixed: Corrected the UI behavior to ensure signal names are consistently displayed during user interactions. * Removed: Removed the placeholder-only modal structure that previously omitted signal identifiers. {#store-rn-hr-proactive-prompts__ul_ghx_crd_yfc} * Problem: The signal_config_field_messages.jsdbx file was not cache-busted, leading to outdated content being served on UI pages. * New: Appended glide.builddate to all relevant .jsdbx file references to enable cache busting. * Changed: Updated UI scripts and client scripts to dynamically load the latest version of the configuration file. * Fixed: Ensured that users always receive the most current configuration data by preventing stale caching. * Removed: Removed static references to the .jsdbx file that bypassed cache validation. {#store-rn-hr-proactive-prompts__ul_wht_drd_yfc} * Problem: The Suggestions for you and your team widget in Manager Hub did not match the Coral theme styling, creating visual inconsistencies. * New: Applied $brand-primary-opacity as the background color to align with Coral theme specifications. * Changed: Updated the widget's CSS to reflect the correct theme variable for background styling. * Fixed: Corrected theming discrepancies to ensure visual consistency with the Coral design system. * Removed: Removed the previous hardcoded background color that conflicted with Coral theme guidelines. {#store-rn-hr-proactive-prompts__ul_ybp_2rd_yfc} * Problem: The background color for a section in Manager Hub did not comply with Coral theme standards, using an outdated color code. * New: Introduced the correct Coral theme color #E5F2F6 for the affected UI section. * Changed: Replaced the previous color code #BDDEE740 with the updated Coral-compliant value. * Fixed: Resolved visual inconsistencies by aligning the UI with the approved Coral theme palette. * Removed: Removed the deprecated color styling that was inconsistent with the latest design specifications. {#store-rn-hr-proactive-prompts__ul_l4f_grd_yfc} Version 3.3.2 - November 2024 : * Security fixes * User prompt preferences at the delivery channel level {#store-rn-hr-proactive-prompts__latest-store-rn-hr-proactive-prompts} {#store-rn-hr-proactive-prompts__latest-store-rn-hr-proactive-prompts} Version 3.2.3 - August 2024 : New: Added compatibility for mapping LLM-based actions/topics for Proactive Prompts. Version 3.1.0 - May 2024 : * New: * Admin configuration to generate Prompts for a single user synchronously. * Ability to generate day-wise Prompts (insights for all upcoming days in the week) in the calendar view for the workplace users. Version 3.0.0 - August 2023 : * New: * Employees/Managers can opt-out or opt-in of receiving the prompts.; * Support for additional out-of-the-box prompt content. * Configuration to add a custom header on the prompt to indicate the type of prompt. {#store-rn-hr-proactive-prompts__ul_sqq_bc1_2yb} * Changed: Improved user experience by including links in the View details to the items/tasks/records based on the URL configured in the Script data source. Version 2.0.0 - May 2023 : New: * Proactive Prompts Dashboard - To understand Prompts usage analytics. * Subflow data source type - Introduced a new data source type to support no code options in the decision framework. * Expiring old Prompts before the next schedule generates new prompts. * Support for Learning and Skills use cases as out-of-the-box content. {#store-rn-hr-proactive-prompts__ul_k12_bqd_3xb} Version 1.0.1 - February 2023 : * Proactive Prompts enables contextual and proactive engagement for managers and employees by bringing actionable insights as prompts into their flow of work. * Following are a few key benefits of Proactive Prompts: * Drive engagement * Boost productivity * Accessibility {#store-rn-hr-proactive-prompts__ul_wc3_bvb_mxb} * With Proactive Prompts along with ManagerHub, you can Proactively send Managers 'micro insights' based on current situations with the team in the 'Flow of work'. * Includes OOB suggestions for Manager Hub portal with data driven triggers. {#store-rn-hr-proactive-prompts__ul_azz_z5b_mxb}