Service Graph Connector for VMware Workspace ONE UEM release notes

  • Release version: Store
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Service Graph Connector for VMware Workspace ONE UEM Release Notes

    The Service Graph Connector for VMware Workspace ONE UEM facilitates integration between ServiceNow and VMware's Unified Endpoint Management (UEM). This connector supports mobile device management and hardware/software asset management for Windows, macOS, and mobile devices.

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    Key Features

    • Version 1.9.0 (March 2026): Improved RAM value handling and eliminated placeholder MAC address values for better CMDB accuracy.
    • Version 1.8.0 (August 2025): Onboarding to the common connection framework (CCF).
    • Version 1.7.0 (December 2024): Enhanced software record creation and ensured accurate serial number validation for Android 12 devices.
    • Version 1.6.1 (April 2024): Utilization of the unique device identifier (UDID) for Android 12 or later devices.
    • Version 1.6.0 (December 2022): Resolved issues with software import and improved serial number mapping conditions.
    • Version 1.5.0 (June 2022): Adjusted IP address mapping and enhanced software removal pagination.
    • Version 1.3.2 (September 2021): Introduced Basic Authentication support and improved performance for user app tracking.
    • Version 1.1.1 (April 2021): Enabled connection to multiple Workspace ONE UEM instances and captured additional user-related data.
    • Version 1.0.4 (February 2021): Core functionalities established for managing mobile devices and end-user computers.

    Key Outcomes

    With each release, the Service Graph Connector enhances the accuracy and efficiency of device management within ServiceNow, ensuring customers can effectively track and manage their hardware and software assets. Continuous updates address user needs, improve performance, and expand integration capabilities, ultimately leading to smoother operations and better resource management.

    Version history for the Service Graph Connector for VMware Workspace ONE UEM on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.9.0 - March 2026
    • Fixed:
      • Fixed RAM value handling from Workspace ONE to ensure accurate memory representation across all device types.
      • Placeholder MAC address values from Workspace ONE aren't populated to avoid mismatches in the CMDB.
    Version 1.8.0 - August 2025
    New: Onboards the connector to the common connection framework (CCF).
    Version 1.7.0 - December 2024
    • Fixed:
      • Fixed the issue to create the correct number of software records per device
      • Fixed the check to validate serial number for Android 12 devices
      • Fix the issue on handling Manufacturer for devices
      • Mapped UDID to serial number(cmdb_serial_number) with type as UUID
    Version 1.6.1 - April 2024
    Fixed: The unique device identifier (UDID) is now used as an identifier for devices running Android 12 or later versions.
    Version 1.6.0 - December 2022
    • Fixed:
      • Fix turn_off_software_import option that prevented software import.
      • Add condition on serial number mapping for Computer, Handheld Device, Printer and Media Player.
      • Fix for test record loading 20 records taking a long time.
    Version 1.5.0 - June 2022
    • Fixed:
      • Removed IP address mapping to NIC.
      • Removed quick mode from flow designer actions call.
      • Added pagination in Remove Software.
    Version 1.4.3 - February 2022
    Removed: Delete removed Software.
    Version 1.3.2 - September 2021
    • New:
      • Added support for Basic Authentication in addition to OAuth.
      • Support for filtering out user's personal apps on their mobile devices from being tracked in the CMDB.
      • Performance Improvements.
    • Fixed:
      • The last_discovered field on all CIs now reflects the last scan date from the Workspace ONE UEM.
      • Username from Workspace ONE UEM is used to lookup the ServiceNow user from the User table. The assigned_to field in all hardware CIs will contain this user.
      • Handheld device name field now contains the concatenation of MAC address and serial number. This avoids mapping multiple devices with the same name to a single CI that relies on name is the primary identifier.
    Version 1.1.1 - April 2021
    • New:
      • Implemented the ability to connect to multiple instances of Workspace ONE UEM.
      • Captured additional data in a Related List to the Hardware Configuration Item:
        • User Name
        • User Email
        • Ownership Compliance Status
    Version 1.0.4 - February 2021
    New: VMware Workspace ONE UEM performs: Mobile Device Management​ Windows and macOS end-user computer​ Hardware and Software Asset Mgmt