AIOps LEAP release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of AIOps LEAP Release Notes

    The AIOps LEAP application, recently renamed to Learning-Enhanced Automation Platform (LEAP), is an evolving ServiceNow solution designed to enhance IT operations through AI-driven automation and knowledge management. It integrates with ServiceNow modules such as ITSM and Service Operations Workspace (SOW) and is now available as part of the Now Assist packages for ITSM and ITOM.

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    Key Features

    • Ansible Playbook Integration: Discover and execute Ansible playbooks directly from automation opportunities to accelerate incident resolution.
    • Automation Opportunity Tracking: Monitor missed automation opportunities to identify and address automation coverage gaps.
    • AI-Generated Resolution Steps: Automatically generate relevant resolution steps for critical and high-severity automation opportunities, with improved filtering for relevance based on problem context.
    • Enhanced AI Model Support: Support for multiple third-party AI models including GPT 5.4, Claude Sonnet 4.6, and Gemini 2.0 variants, allowing customers to select preferred models for automation recommendations and AI-assisted workflows.
    • Knowledge Base Artifacts: Auto-create knowledge base articles with embedded command snippets, supporting hierarchical clustering and resolution mining to improve knowledge management and reuse.
    • LEAP Agent: Guided chat workflows to facilitate creation and management of playbooks and knowledge base articles.
    • Performance and Usability Enhancements: Reduced page load times, UI improvements, better role masking for enterprise security, and expanded customization options for filters and columns on key pages.
    • Integration with ServiceNow Modules: Playbooks are natively integrated within the Service Operations Workspace and now accessible through Now Assist packages, streamlining workflows for IT teams.

    Key Outcomes

    • Faster Incident Resolution: Direct Ansible playbook execution and auto-generated resolution steps reduce manual effort and speed up problem-solving.
    • Improved Automation Coverage: Tracking missed opportunities helps teams identify and close gaps in their automation strategy.
    • Enhanced Knowledge Management: AI-enhanced knowledge base articles and hierarchical grouping enable more structured and relevant knowledge reuse.
    • Greater Flexibility and Control: Customers can select from updated AI models, customize filters and views, and benefit from improved UI responsiveness and security controls.
    • Simplified IT Operations: Integration with Now Assist for ITSM and ITOM packages consolidates AI-driven automation capabilities within familiar ServiceNow environments.

    Version history for the AIOps LEAP application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.0.0 - June 2026
    • New:
      • Discover and execute Ansible playbooks from LEAP automation opportunities to promote faster incident resolution
      • Track missed automation opportunities in LEAP to identify gaps in automation coverage
      • Auto-generate resolution steps for all critical and high severity automation opportunities post initial run
      • Improved resolution step relevance as irrelevant steps filtered out by group problem description
      • LEAP available with Now Assist for ITSM
    • Changed:
      • Product renamed from AIOps LEAP toLEAP (Learning-Enhanced Automation Platform)
      • AI-enhanced and structured knowledge base articles published to the Knowledge Center
    • Fixed:
      • Automation Opportunities page load time reduced from 3+ seconds
      • Value Dashboard page load time reduced from 4+ seconds
      • Resolved stale resolution steps reappearing in record metric table after SOW Flow updates
      • Fixed sharp-edged AI Gradient button for Regenerate in AO Details to match default theme
      • Fixed UI issues on resolution steps filter in LEAP Settings page
      • Fixed missing help content on LEAP Installer Skill Activation page
      • Reverted unintended default UI filter that auto-generated resolution steps
      • Fixed Maintenance ACL Roles being overridable by Admins in LEAP Automation Playbooks
    Version 3.3.0 - May 2026
    • New: Added support for GPT 5.4, OpenAI's latest large language model, for LEAP automation recommendations and AI-assisted workflows.
    • Changed:
      • The following default models are updated: claude_large→ Claude Sonnet 4.6, claude_small→ Claude Haiku 4.5, gpt_small→ GPT 5.2 mini,
      • Prior versions remain available for customer selection. New model: gpt_large→ GPT 5.4.
    Version 3.2.1 - April 2026
    New: Support new third-party model, Claude Sonnet 4.6
    Version 3.1.2 - March 2026
    New: Expanded 3P AI Model Support - Introduced additional model options across Small (OpenAI GPT-4o mini, Claude Haiku 4.5, Gemini 2.0 Flash) and Large (OpenAI GPT-4o, Claude Sonnet 4.5, Gemini 2.0 Pro) tracks; existing model defaults remain unchanged and customers can opt in via new prompt configurations.
    Version 3.0.0 - January 2025
    • New:
      • KB Artifacts: Create Knowledge Base articles with embedded command snippets
      • Hierarchical Clustering: Break large groups into targeted sub-groups using GenAI
      • Resolution Mining: Generate comprehensive resolution steps from multiple web sources
      • KB Artifacts: Auto-create Knowledge Base articles with embedded command snippets
      • Persistent Regeneration: Regenerate resolutions when new data sources are enabled
      • LEAP Agent: Guided chat workflow to create and manage Playbooks and KBs
    • Changed:
      • Platform Rebranding: AIOps LEAP is renamed as Learning-Enhanced Automation Platform reflecting expanded scope beyond just Playbook creation
      • SOW Integration: Playbooks appear natively in Service Operations Workspace module
      • Improved Skill Setup: Status information for records grouping job run, with support KB content
      • Properties UI: New interface to configure opportunity savings and reporting
      • Action Insights: Surface optimization opportunities and knowledge gaps for architects
      • Data Range Display: Show analyzed data date range on Opportunities page for automation teams to be aware of time-ranges of analysis
      • Role Masking: Enterprise security compliance with role masking mandate implemented
    • Note: From August 2025, AIOps LEAP is available as part of the Now Assist for ITOM package rather than as a standalone product. For details about the Now Assist for ITOM package and included features, see Now Assist for ITOM.
    Version 2.0.0 - May 2025
    • New:
      • Automation feedback and tracking.
      • Pin Automation Opportunities.
      • Customize filters for Automation Opportunities and published playbooks.
      • Customize columns on the Automation Opportunities and published playbook pages.
      • Use published LEAP in SOW to resolve a new incident quickly.
      • Use value dashboard for performance analysis and improvement.