Workflow Studio release notes

  • Release version: Store
  • Updated May 5, 2026
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    Summary of Workflow Studio release notes

    Workflow Studio is a centralized platform within ServiceNow for creating and managing workflow automation assets such as playbooks, flows, actions, spokes, and decisions. The release notes cover version history from February 2024 through May 2026, highlighting new features, improvements, fixes, and UI enhancements across multiple releases.

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    Key Features and Enhancements

    • Granular access control introduced with the flowadmin role to manage Workflow Studio modules and UI (March 2026).
    • Performance and memory improvements for flow generation and overall responsiveness (multiple releases between 2025-2026).
    • Guided user journey support added to assist users interactively in building workflows with tool descriptions and decision support (August 2025).
    • Theme switcher functionality allowing users to toggle between light and dark modes for better user experience (December 2025).
    • Support for generating subflow inputs and outputs to enhance workflow modularity (September 2025).
    • Integration with Now Assist enabling creation of flows from text directions to simplify workflow creation (August 2025).
    • Enhanced conversational interface support by showing conversational-compatible and enabled actions and subflows in dedicated tabs (February 2025).
    • UI improvements such as zoom support (up to 400%), custom categories for workflow items, and new asset creation buttons within tabs to streamline user workflows (February 2025 and August 2024).
    • Regular fixes addressing accessibility, UI issues, and functional bugs to ensure stable experience.

    Practical Impact for ServiceNow Customers

    Customers using Workflow Studio can expect an evolving, user-friendly environment that supports efficient workflow automation creation with:

    • Improved control over access permissions, enhancing security and governance.
    • Interactive guidance to reduce errors and speed up workflow development.
    • Visual customization options such as theme switching and zooming to accommodate user preferences and accessibility needs.
    • Integration with AI-powered assistance for intuitive flow creation from natural language.
    • Regular updates focused on performance enhancements and bug fixes to maintain a reliable automation platform.

    For system requirements and compatibility details, customers should refer to the Workflow Studio listing on the ServiceNow Store.

    Version history for the Workflow Studio application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 28.4.1 - May 2026 (Zurich)
    Changed: Support for triggers as a service.
    Version 29.1.1 - April 2026 (Australia)
    Changed: Updated version number. No major changes this release
    Version 29.0.5 - March 2026
    New: Support flow_admin role for more granular access to Workflow Studio modules and UI.
    Version 28.3.3 - March 2026 (Zurich)
    Changed: There are no major changes in this release.
    Version 27.4.2 - January 2026
    • New: Improve memory performance for flow generation local storage
    • Fixed: Fixed Custom schema Ui issues in Playbooks
    Version 28.2.3 - December 2025 (Zurich)
    New: Support for the theme switcher that allows switching between light and dark themes.
    Version 28.1.4 - September 2025 (Zurich)
    New: Support for generation of subflow inputs and outputs.
    Version 28.0.2 - August 2025 (Zurich)
    New: Introduced a guided user journey in Workflow Studio to help users build the appropriate workflows by providing interactive assistance, tool descriptions, and decision-making support.
    Version 27.3.2 - August 2025 (Yokohama)
    Create a flow from text directions by using Now Assist.
    Version 27.2.3 - May 2025 (Yokohama)
    • New:
      • Implemented a guided user journey in ServiceNow Workflow Studio to help users build the appropriate workflows by providing interactive assistance, tool descriptions, and decision-making support
      • Added dark theme support
    • Fixed: Accessibility issues
    Version 27.1.4 - February 2025 (Yokohama)
    • New:
      • Support 200% and 400% zoom for operations and integrations tabs
      • Support 400% zoom for homepage
    • Fixed:
      • Expand/Collapse functionality issues in Operations tab
      • Flow not generated when additional property "Run with roles" is used
      • Generate flow with Now Assist not enabled until clicking on try example.
    Version 26.3.1 - February 2025 (Xanadu)
    • New:
      • Show all conversational compatible actions and subflows in a new tab. These actions and subflows can be configured to be available in conversational interfaces.
      • Show all conversational enabled actions and subflows in a new tab. These actions and subflows have been configured for one or more conversational interfaces.
    • Fixed:
      • Fixed showing the same record on both the Conversational Compatible and Conversational Enabled tabs.
      • Fixed not displaying the Description field.
      • Fixed hash tag functionality not working when AI Search is installed before an upgrade.
    Version 25.2.7 - January 2025 (Washington DC)
    Fixed: Add new patch for PAD DEP Version. There is no new Workflow Studio functionality being shipped in this patch.
    Version 26.2.6 - November 2024 (Xanadu)
    • New: Performance improvements
    • Changed: Cosmetic UI changes
    • Fixed: Accessibility issues fixes
    Version 26.1.3 - August 2024 (Xanadu)
    • New:
      • Add + button in tabs to create new assets in Workflow Studio
      • Create custom categories for your workflow items
      • Open Flow operations in Workflow Studio
      • Show banner if new store versions available for Workflow Studio and its dependent builders
    • Changed: Updated dashboards for flows and playbooks
    Version 25.2.5 - June 2024
    Add new patch for decision builder. There is no new Workflow Studio functionality being shipped in this patch.
    Version 25.2.4 - May 2024
    • New:
      • Added plus button in tabs to create new workflow objects.
      • Added information banner to show when new Store app versions are available.
    • Fixed:
      • Open Flow operations in Workflow Studio
      • Performance improvements
    Version 25.1.3 - March 2024
    Fixed: Improved performance.
    Version 25.1.1 - February 2024
    Workflow Studio is a single place for all things worklfow automation. Developers can create playbooks, flows, actions, spokes, and decisions using Workflow Studio.