---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Consumer Service Portal release notes

# Consumer Service Portal release notes {#ariaid-title1}

Release version: Store  
Updated July 9, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Consumer Service Portal application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 23.12.2 - July 2026
:   Defect fixes

Version 23.14.0 - June 2026
:
    * Changed: Catalog experiences now meet WCAG 2.2 standards, improving usability for users with disabilities.
    * Fixed: Defect fixes

Version 23.13.0 - March 2026
:   Bug fixes.

Version 23.12.0 - December 2025
:   Bug fixes.

Version 23.11.0 - August 2025
:   Bug fixes.

Version 23.5.2 - August 2024
:   Fixed the 'portal usage' module URL query parameter to ensure it redirects to the latest dashboard. Without this change, it would continue to redirect to the old
    dashboards.{#store-rn-csm-consumer-service-portal__latest-store-rn-csm-consumer-service-portal}
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Version 23.5.1 - May 2024
:
    * New: Added a profile link navigation on the consumer service portal. Once the app is installed, unified consumers will be navigated to the consumer profile page, similar to that of an existing consumer.
    * Fixed: Security defect fixed as per the security recommendations.

Version 23.4.0 - February 2024

:   Beginning with the Washington DC release, the Unified User i.e Employee as a Consumer can access menus such as My Products, My Lists, Get Help, Requests, Support Profile, Register Product, Support, and Publications then
    run the functionality on the Consumer Service Portal.

Version 23.3.0 - November 2023
:   New: Added support for right-to-left languages.

Version 23.2.6 - September 2023
:   Fixes.

Version 23.2.5 - August 2023
:   Fixes.

Version 23.2.4 - July 2023
:   Bug fixes.

Version 23.2.3 - May 2023
:   Fixes.

Version 23.2.2 - March 2023
:   Bug fixes.

Version 23.1.3 - February 2023
:
    * The Consumer Service Portal enables business-to-consumer (B2C) organizations to support their customers. The portal provides out of the box self-service capabilities that customers can use to search for information or request assistance from a customer service agent.
      * Customers can search knowledge articles, engage with community, create and manage cases, view products, initiate a chat with a chatbot or customer service agent and view publications
      * Customers can also manage their user profile, view products and update their notification preferences
      {#store-rn-csm-consumer-service-portal__ul_phy_phb_mxb}
    {#store-rn-csm-consumer-service-portal__ul_kng_phb_mxb}