Consumer Service Portal release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Consumer Service Portal application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 23.14.0 - June 2026
    • Changed: Catalog experiences now meet WCAG 2.2 standards, improving usability for users with disabilities.
    • Fixed: Defect fixes
    Version 23.13.0 - March 2026
    Bug fixes.
    Version 23.12.0 - December 2025
    Bug fixes.
    Version 23.11.0 - August 2025
    Bug fixes.
    Version 23.5.2 - August 2024
    Fixed the 'portal usage' module URL query parameter to ensure it redirects to the latest dashboard. Without this change, it would continue to redirect to the old dashboards.
    Version 23.5.1 - May 2024
    • New: Added a profile link navigation on the consumer service portal. Once the app is installed, unified consumers will be navigated to the consumer profile page, similar to that of an existing consumer.
    • Fixed: Security defect fixed as per the security recommendations.
    Version 23.4.0 - February 2024

    Beginning with the Washington DC release, the Unified User i.e Employee as a Consumer can access menus such as My Products, My Lists, Get Help, Requests, Support Profile, Register Product, Support, and Publications then run the functionality on the Consumer Service Portal.

    Version 23.3.0 - November 2023
    New: Added support for right-to-left languages.
    Version 23.2.6 - September 2023
    Fixes.
    Version 23.2.5 - August 2023
    Fixes.
    Version 23.2.4 - July 2023
    Bug fixes.
    Version 23.2.3 - May 2023
    Fixes.
    Version 23.2.2 - March 2023
    Bug fixes.
    Version 23.1.3 - February 2023
    • The Consumer Service Portal enables business-to-consumer (B2C) organizations to support their customers. The portal provides out of the box self-service capabilities that customers can use to search for information or request assistance from a customer service agent.
      • Customers can search knowledge articles, engage with community, create and manage cases, view products, initiate a chat with a chatbot or customer service agent and view publications
      • Customers can also manage their user profile, view products and update their notification preferences