Software Asset Workspace release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Software Asset Workspace release notes

    Software Asset Workspace is a streamlined user interface within the Software Asset Management (SAM) application that helps ServiceNow customers efficiently manage software licenses, compliance, and optimization. It consolidates multiple views and tools into a unified platform, allowing users to create entitlements, manage software models, review reconciliation results, remediate non-compliance issues, and gain comprehensive visibility into software assets via dashboards and analytics.

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    Key Features and Enhancements

    • Value Builder Tasks: Users can now add Value Builder tasks using the Multi Record Associator (MRA) pop-up, simplifying task management within the workspace.
    • Improved Accessibility and Reliability: Enhancements were made to the Software Asset Analytics – Discovered Inventory page for better accessibility and more reliable scheduled jobs.
    • License Management Improvements: More accurate reporting of unlicensed Client Access Licenses (CALs) in the License Workbench and proper functioning of report view ACL configurations to ensure expected visibility control.
    • SaaS Integration Monitoring: Introduction of alerts and banners to notify users of errors or failures in SaaS integrations, supported by logs for effective debugging.
    • Obligation Management: New functionality to track and manage contract commitments throughout their lifecycle directly from the contract record page, powered by Now Assist AI Agents for automated metadata and obligation extraction.
    • AI Activity Insights: Addition of a link in the AI activity log card to monitor the number of AI agent requests fulfilled for Microsoft 365 Subscription products.
    • Visual and Performance Updates: Updates include improved AI banner designs, critical defect fixes for workspace display issues, and enhancements to performance and health check dashboards.

    Practical Benefits for ServiceNow Customers

    • Efficient management of software assets and licensing compliance through a unified and intuitive interface.
    • Enhanced accuracy and visibility in license reporting and entitlement tracking.
    • Improved user experience with accessibility upgrades and clear error notifications for SaaS integrations.
    • Automated AI-driven contract obligation management to reduce manual effort and increase compliance.
    • Ongoing defect fixes and performance improvements to maintain a reliable and responsive workspace environment.

    Version history for the ServiceNow® Software Asset Workspace application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 11.0.9 - June 2026 (Australia)
    • In this version, the Software Asset Workspace includes the following enhancements:
      • Value Builder tasks can now be added through the Multi Record Associator (MRA) pop-up.
      • Improved accessibility on the Software Asset Analytics – Discovered Inventory page.
      • Enhanced reliability of the software estate scheduled job on the Software Asset Analytics – Discovered Inventory page.
    Version 10.0.13 - June 2026 (Zurich)
    • In this version, the Software Asset Workspace includes the following enhancements:
      • Unlicensed CAL count reporting in the License Workbench has been improved for better accuracy.
      • Report view ACL configurations now work as expected and do not affect visibility unexpectedly
    Version 11.0.5 - May 2026 (Australia)
    Defects were fixed as part of this release.
    Version 10.0.9 - May 2026 (Zurich)
    Defects were fixed as part of this release.
    Version 11.0.4 - April 2026 (Australia)
    This version contains a defect fix for a critical workspace display issue.
    Version 10.0.8 - April 2026 (Zurich)
    Added alerts and banners to indicate if there are any errors or failures in the SaaS integrations, which is part of the new feature 'Resolve SaaS connection errors' in Now Assist for Software Asset Management (SAM). This will enable users to debug the error and failures using the logs.
    Version 11.0.3 - April 2026 (Australia)
    • Obligation management has been introduced so SAM admins and users can easily track and follow contract commitments throughout their lifecycle. It is available in the contract record page. Now Assist AI Agents power automated extraction of metadata and obligations directly from contract documents, available to users with the sn_cm_gen_ai.ai_contract_fulfiller and sn_cm_obligation.obligation_fulfiller roles.
    • Updated the visual design and styling of AI banners and highlighters.
    Version 11.0.1 - March 2026 (Australia)
    Defect fixes have been implemented in the Software Asset Workspace to enhance performance and the health check dashboard.
    Version 10.0.6 - March 2026 (Zurich)
    In the AI activity log card, a new link has been added to show the number of requests fulfilled by the AI agent for Microsoft 365 Subscription products.
    Version 10.0.2 - December 2025
    Software Asset Workspace is an intuitive and streamlined user interface of the Software Asset Management application, to manage software licenses, compliance, and optimization. It is a unified medium with multiple views enabling you to create entitlements, software models, run and review reconciliation results, remediate non compliance, give visibility into your software assets, and provides access to analytics via dashboards.