Service Operations Workspace Integrations launchpad release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
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    Summary of Service Operations Workspace Integrations Launchpad Release Notes

    Service Operations Workspace (SOW) Integrations Launchpad is a comprehensive application designed to streamline the management, configuration, and monitoring of IT Operations Management (ITOM) Health integrations. It provides a unified interface for handling event connectors, metric policies, and log data inputs to enhance real-time visibility, proactive monitoring, and troubleshooting capabilities within your IT infrastructure.

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    The release notes detail version histories and enhancements from August 2023 through June 2026, highlighting continuous improvements, bug fixes, and new feature introductions that support the evolving needs of ITOM integrations.

    Key Features

    • Integration Management: Centralized control of event connectors, metric policies, and log data inputs enables efficient integration setup and maintenance.
    • Health Monitoring and Optimization: The Integration Health widget and overview pages provide granular status, performance metrics, and actionable suggestions for improving alert health and reducing noise.
    • Expanded Data Input Support: Recent updates include support for AWS CloudWatch, AWS S3, Vector, EdgeDelta, GCP PubSub, Azure EventHub, and multiple Health Log Analytics data inputs such as TCP, UDP, Elasticsearch, and more.
    • User Interface Enhancements: Improved overview pages, auto-refresh capabilities, accessibility fixes, and intuitive activation modals enhance user experience.
    • Advanced Configuration: Features such as custom connector attribute mapping, metric connector support, credential aliasing, and dynamic status indicators facilitate precise and secure integration setups.

    Key Outcomes for ServiceNow Customers

    • Streamlined Integration Setup: Customers can quickly view, configure, and manage a broad range of ITOM-Health integrations through an intuitive launchpad interface, reducing setup complexity and time.
    • Improved Operational Efficiency: Enhanced monitoring and health widgets allow proactive identification of integration issues, enabling timely optimizations and reducing alert noise.
    • Broader Integration Coverage: Continuous addition of new data inputs and connectors ensures customers can integrate diverse data sources for comprehensive IT operations visibility.
    • Enhanced Stability and Usability: Regular fixes address UI glitches, compatibility issues, and accessibility, ensuring a smoother and more reliable user experience.
    • Scalable and Secure Integration Management: Advanced features like credential aliasing and dynamic configuration updates support scalable and secure ITOM integration management aligned with enterprise requirements.

    Version history for the ITOM Service Operations Workspace Integrations launchpad application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 27.1.5 - June 2026
    See AIOps Experience.
    Version 27.0.4 - April 2026
    • Fixed:
      • AI Insights in Express List breaks when AIOps Experience version doesn't match Now Assist (affects Yokohama and Zurich < ZP5).
      • Integration Launchpad shows "No content available" after upgrading app-sow-integrations-launchpad to v27.0.3 on Yokohama.
      • Activate with AI modal colour not rendering correctly.
      • Grouping Automation rules cannot be saved or updated when active is set to false.
    Version 27.0.3 - March 2026
    • New:
      • Enabled SOW UI screens for AWS CloudWatch Data Input integration
      • Enabled SOW UI screens for AWS S3 Data Input integration
      • Enabled SOW UI screens for Vector Data Input integration
      • Added feature to activate with AI for data inputs integration.
    • Changed: Enhanced overview page for push data inputs to update data input configuration.
    • Fixed: Fixed few minor UI issues.
    Version 26.0.5 - December 2025
    • New:
      • EdgeDelta Data Input
      • GCP Pubsub Data Input
      • Azure EventHub Data Input
      • Added Mapping Context Link from Overview Page
    • Changed:
      • Enhanced Test and Save functionality for Pull Data Inputs
      • Enhanced Cribl Data Input to support Credential Alias
    • Fixed:
      • PRB1911614 - Discrepancy in ServiceNow Docs vs Launchpad when setting up Dynatrace integration
      • PRB1936129 - Unable to save the custom MID integration after updating the field mapping values.
      • PRB1926046 - Improved REST API integration Set-up instruction page
      • PRB1916918 - Cribl Data Input is incorrectly available in Xanadu
    Version 22.9.6 - October 2025

    Fixed: Resolved a naming issue where some applications displayed the plugin name instead of the actual application name.

    Version 22.9.5 - August 2025
    • New:
      • Added support for Metric Connectors from Integration Launchpad.
      • Added support for Cribl Health Log Analytics Data Input (Log Connector)
      • Added ITOM Gateway status for Ingest connectors in Overview Page of Log Connector
      • Added minimum version requirement modal
      • Added option to create Mid Web Server from Provide Details page of REST API Log connector.
    • Changed:
      • Improved Overview Page for Log Connectors
      • Improved auto refresh of Overview page for Log Connectors
    • Fixed:
      • Fixed accessibility issues
      • Fixed minor issues in overview page
      • Cancel button on the Edit popup is unresponsive and does not close the popup when clicked
      • Save/next button sometimes redirect user to the browse integration page
    Version 22.8.6 - June 2025
    • Fixed:
      • PRB1884316 - Integration Launchpad not working with HLA versions prior to February.
      • PRB1890903 - Push Connector Instance Deletion Issue Not Created via Integration Launchpad.
      • PRB1892575 - Integration created for a Dynamic CI service in SRM has a blank "Default CI" field.
    Version 22.8.5 - May 2025
    • New:
      • Added integrations to the following Health Log Analytics Data Inputs:
        • REST Data Input
        • MID Server Data Input
        • Kafka Data Input
        • Azure Log Analytics Data Input
      • Added support for following components in Overview page of data input
        • Added link for Log Viewer in Context menu
        • Added dynamic to show the status of the data input
        • Added calculated detection score in the overview page
    • Fixed:
      • Fixed performance issue with overview page
      • Fixed translation issues
      • Fixed accessibility issues
      • The error message is unclear when the custom connector fails to update while in activated mode.
    Version 22.7.7 - February 2025
    • New:
      • Added integrations to the following Health Log Analytics Data Inputs:
        • TCP Data Input
        • UDP Data Input
        • Elasticsearch Data Input
        • Glide Syslog Data Input
      • Added an Overview page for Health Log Analytics Data Inputs to display granular integration status.
    Version 22.4.5 - June 2024
    • New:
      • Existing integrations -> related events tab health state widget
      • The Integration health widget allows users to understand integration performance and how to improve it.
      • Optimize integrations by monitoring their health through an overview of performance using recent events in Integration Launchpad.
      • Realize the value or identify improvements needed for reducing the noise of alerts.
      • Get suggestions on how to improve core aspects of alert health, including alert suppression, compression, CI binding, metric name mapping, and new alert tags.
    Version 22.3.2 - March 2024
    • New:
      • Assigned group field for new connectors
      • Custom connector attribute mapping from received JSONs
    • Changed: Align logos with the Express List repository.
    Version 22.2.3 - February 2024
    Small fixes.
    Version 22.2.1 - November 2023
    No changes.
    Version 22.1.1 - August 2023
    • Introducing Integrations Launchpad: Streamline Your ITOM-Health Integrations
    • Discover a revolutionary solution, Integration Launchpad, that provides a new and updated experience for viewing, configuring, and managing all your available ITOM-Health integrations. With Integrations Launchpad, you can effortlessly optimize the power of your IT Operations Management by seamlessly managing the following key components:
      • Event Connectors: Simplify event management by leveraging a wide range of connectors tailored to your specific needs. Integrations Launchpad offers a comprehensive collection of event connectors, ensuring seamless integration and real-time visibility into your critical events.
      • Metric Policies: Unleash the full potential of metric intelligence with our advanced metric policies. Integrations Launchpad empowers you to configure and manage metric policies, enabling proactive monitoring and accurate performance insights for your IT infrastructure.
      • Log Data Inputs: integrate and centralize log data from various sources using Integration Launchpad. Allowing you to configure and manage log data inputs, enabling efficient log monitoring and analysis for updated troubleshooting and security.
    • Integrations Launchpad revolutionizes the way you approach ITOM-Health integrations. With its intuitive interface and powerful features, it empowers you to streamline your operations, increase efficiency, and gain valuable insights from your IT infrastructure.