Legal Digital Forensics release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Legal Digital Forensics release notes

    The Legal Digital Forensics application on the ServiceNow Store is regularly updated to enhance security, improve functionality, and streamline legal digital forensics processes. These release notes provide a version history detailing key changes, fixes, and new features from June 2021 through June 2026. ServiceNow customers using this application can track improvements that directly impact request handling, approval workflows, and integration with legal matters.

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    Key Features and Changes

    • Security Enhancements: Multiple versions, notably 3.12.1 (June 2026), 3.11.0 (December 2025), 3.9.0 (February 2025), and others, focused on strengthening application security.
    • Improved User Interface: Updates like the improved Legal Digital Forensics icon and changing the "Create new" button to "Create new action" (version 3.10.1) enhance usability in intake forms.
    • Approval Process Fixes: Resolved issues where approvers were not displayed correctly or approval records from other requests were incorrectly canceled, ensuring accurate approval tracking (versions 3.10.1 and 3.5.4).
    • Workflow Enhancements: Added task configurations aligned with the new Approval Hub in Employee Center to better manage approvals related to custodial and non-custodial data (version 3.2.1).
    • Integration with Legal Matters: Introduction of an "Existing matter" list in the Digital Forensics Request intake form, enabling association of requests with existing legal matters for improved tracking (version 2.7.3).
    • Email Notifications: Added notifications for various Digital Forensics request actions to improve communication and awareness (version 2.6.3).
    • Process Simplification: Reduced reliance on spreadsheet tracking through predefined forensic task templates and simplified marking of enterprise systems as forensic search sources (version 2.4.2).

    Fixes and Performance Improvements

    • Resolved duplication of UI elements in Legal Counsel Center (version 3.7.0).
    • Fixed error messages and user prompts related to matter closure and Digital Forensics request handling (versions 3.3.1 and 3.5.0).
    • Corrected bulk upload issues for custodians and root cause analysis problems for ethics and forensic requests.
    • Performance improvements and minor fixes to enhance overall application reliability (version 3.1.0).

    Practical Benefits for ServiceNow Customers

    By keeping the Legal Digital Forensics application up to date, customers can expect enhanced security, better integration with legal workflows, streamlined approval management, and improved usability. These updates help reduce manual tracking, ensure accurate request processing, and provide clear communication channels through notifications. Customers involved in legal digital forensics will find these enhancements valuable for efficient case management and compliance.

    Version history for the Legal Digital Forensics on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.12.1 - June 2026
    Changed: Security enhancements.
    Version 3.11.0 - December 2025
    Changed: Security enhancements.
    Version 3.10.1 - May 2025
    • Changed:
      • Improved Legal Digital Forensics icon for improved space utilization in the intake form.
      • The "Create new" button has been changed to "Create new action"
    • Fixed: The approvers are not displayed in Approvers tab when the Digital Forensics request is assigned. This has been fixed.
    Version 3.9.0 - February 2025
    Fixed: Security issues.
    Version 3.7.0 - November 2024
    Fixed: In the Legal Counsel Center, for a Digital Forensics related request, the Remove button incorrectly appeared twice under the Legal Matters related list. This is now fixed.
    Version 3.6.2 - August 2024
    • Fixed:
      • Security fixes
      • Fixed RCA issues observed in Legal Counsel Center, that now allows fulfiller to add information for Associated Allegations, Non Custodial Data and Data Source Details on digital forensic request.
    Version 3.5.4 - May 2024
    • Fixed:
      • Requesters of the Digital Forensics request were displayed approval records belonging to other reqeuests.
      • When cancelling a Digital Forensics related request, the application cancels any open approval requests as well. However, approval requests belonging to other requests were also incorrectly cancelled. This is now fixed.
      • Security fixes.
    Version 3.5.0 - November 2023
    Fixed: The root cause analysis issues for ethics and Digital Forensics while creating an allegation and saving the involved party, saving the custodian, or the search source.
    Version 3.4.2 - August 2023
    Fixed: Couple of issues on bulk upload of custodians.
    Version 3.3.1 - February 2023
    • Changed: Added Legal Practice Apps core dependency.
    • Fixed: Fixed an issue of not displaying a pop-up message in the platform while closing the matter but a prompt is displayed while closing the matter from workspace in DFT.
    Version 3.2.1 - November 2022
    New: Added Task Configurations based on the new Approval Hub in the Employee Center to include approvals for custodial and non-custodial data associated with legal digital forensics requests.
    Version 3.1.0 - August 2022
    Fixed: Performance improvements with minor fixes.
    Version 2.7.3 - May 2022
    • New: New list "Existing matter" added to the Digital Forensics Request intake form that lists existing legal matters with which the digital forensics request can be associated.
    • Changed:
      • Digital Forensics Request intake form label changes:
        • "Matter" renamed to "Add this request to" and options changed from "New" to "New matter" and "Existing" to "Existing matter"
        • "New matter" field renamed to "Name of new matter"
    Version 2.6.3 - December 2021
    • New:
      • Added new email notifications for various Digital Forensics requests actions
      • Added the Short description column in the Details tab list of Data source.
    • Removed: New and Edit buttons have been removed from the Approvers list in a Digital Forensics matter.
    • Fixed: Fixed the error message that showed up when the legal fulfiller tried to open a DFT matter.
    Version 2.5.3 - October 2021
    Fixes.
    Version 2.5.2 - September 2021
    New: Request legal services related to digital forensics from Employee Center portal.
    Version 2.4.2 - June 2021
    • New:
      • Reduce spreadsheet tracking for eDiscovery related requests with predefined digital forensic tasks templates
      • Streamline process for tracking additional queries against custodians​
      • Simplify process to mark enterprise systems as forensics search sources​