Client Software Distribution 2.0 release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Client Software Distribution 2.0 release notes

    Client Software Distribution 2.0 (CSD 2.0) is a ServiceNow Store application designed to automate software requests from the service catalog, significantly reducing manual IT support workload. It enables self-service software installation and removal across a broad range of Microsoft and Apple endpoints, including Windows 10/11, Windows 365, Azure Cloud VMs, and MacOS/iOS devices managed via Jamf. By integrating with third-party management systems, CSD 2.0 accelerates request fulfillment 24x7, improving IT productivity and user satisfaction.

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    CSD 2.0 is optimized to work alongside Software Asset Management (SAM) Pro, allowing customers to automate software lifecycle processes while managing risk, compliance, and software costs effectively.

    Key Features

    • Support for Microsoft Endpoint Configuration Manager (MECM) including workflows and agents for enhanced automation.
    • Integration with Microsoft Intune and Jamf for managing software on Apple devices.
    • AI-driven agents and agentic workflows to automate group management and catalog item creation.
    • Dot walking directive and granular read-only controls to improve configuration flexibility and security.
    • Localization support for global deployment and usability.
    • Capabilities to uninstall applications installed outside of CSD 2.0 for SCCM environments.
    • Security enhancements to prevent ACL bypass and improve data validation.

    Version Enhancements and Fixes

    • Recent releases introduced non-Glide Cobalt Raven ACLs and fixed UI and security defects related to lease actions and software revocation.
    • Ongoing improvements include better handling of date/time formats, flow step label corrections, and fixes to scheduled job executions for reconciliation.
    • Patch releases maintain integration stability with IntegrationHub and address critical fixes for out-of-the-box script includes and encoded queries.

    What Customers Can Expect

    ServiceNow customers deploying Client Software Distribution 2.0 can expect a modernized, scalable solution to automate software request workflows across diverse device platforms. This reduces IT manual effort, accelerates software delivery, and ensures compliance through integration with SAM Pro. The continuous version updates provide enhanced security, usability, and expanded functionality to meet evolving enterprise needs.

    Version history for the Client Software Distribution 2.0 on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.7.3 - June 2026
    Non Glide Cobalt Raven ACLs added.
    Version 1.6.0 - April 2026
    New: Agents and Agentic workflows for MECM
    Version 1.5.1 - February 2026
    New: AI Agents and Agentic workflows for group management and catalog item creation.
    Version 1.4.0 - December 2025
    New: Dot walking directive for CSD 2.0.
    Version 1.3.0 - November 2025
    • New: Granular read-only controls
    • Fixed: Subflow changes for revoke installed client software for Intune & Jamf
    Version 1.2.3 - July 2024
    • Fixed: Security defect on Table ACL Bypass via GlideRecord Encoded Query
    • Fix for OOB non-client callable script include: CSDUtil is calling current object.
    Version 1.2.2 - March 2024
    • Fixed:
      • Extend Lease UI Action displaying error message
      • Lease start Date throwing an error message with valid data
    Version 1.2.1 - September 2023
    • Fixed:
      • End-user is not able to revoke software installation.
      • Label in flow Revoke Client Software" steps are not shown properly.
      • Date/Time formats not handled in SP Catalog Client Scripts.
    Version 1.2.0 - January 2023
    New: This version includes support to uninstall apps for SCCM, that were installed without using Client Software Distribution 2.0.
    Version 1.1.1 - December 2022
    Patch release of Client Software Distribution 2.0 for IntegrationHub. This version adds localization support for the application.
    Version 1.1.0 - September 2022
    Changed: Minor release of Client Software Distribution 2.0. This version includes the integration changes for third-party software provider Microsoft Intune.
    Version 1.0.3 - July 2022
    Fixed: Patch version of Client Software Distribution. This version includes a fix with the scheduled job "Reconcile Requested Software".
    Version 1.0.2 - February 2022
    Requests for desktop and mobile software applications are one of the most common IT tickets, burdening IT support with manual, repetitive work. Client Software Distribution 2.0 (CSD 2.0) enables administrators to stop the productivity drain by automating these requests from the service catalog using third-party management systems to unlock IT support productivity and deliver fast, 24x7 self-service resolution. Client Software Distribution 2.0 (CSD 2.0) is a major new release that modernizes and expands support to automate software requests on a broader range of Microsoft endpoints and now, Apple devices with out-of-the-box support for: Microsoft Endpoint Configuration Manager for Windows 10/11, Windows 365, and Azure Cloud VMs Jamf for MacOS and iOS CSD is better together with Software Asset Management (SAM) Pro – automate software installation and removal with CSD; manage risk and compliance and control costs with SAM!