Recommended Actions for OTSM release notes

  • Release version: Store
  • Updated March 12, 2026
  • 1 minute to read

    • Version history for the Recommended Actions for OTSM on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.1.0 - March 2026
    • New
      • With the AI Enhanced Recommended Actions for OTSM, you can contextualize documents uploaded from SharePoint Online using the external content connector
      • Certified for Australia
    Version 3.0.0 - December 2025
    New: Certified for Zurich.
    Version 1.0.1 - August 2025
    Recommended Actions for Operational Technology Service Management (OTSM) allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the including Operational Technology (OT) incidents.