Foundation Data Sync for Consumers release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Foundation Data Sync for Consumers release notes

    Foundation Data Sync for Consumers is a ServiceNow application that allows customers to efficiently request and receive foundational data from provider instances. It eliminates the need for costly third-party integrations by enabling direct data synchronization between consumer and provider instances. The application supports syncing critical data such as Knowledge Base articles, Configuration Management Database (CMDB) data, and relationship dependencies with improved reliability and compliance controls.

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    Key Features

    • Data Synchronization Enhancements: Sync Knowledge Base articles and maintain sys IDs for CMDB data and dependent relationships to ensure consistency across instances.
    • CI Dependency Management: Automatically create CI dependency relationships on the destination instance to preserve Configuration Item functionality.
    • Compliance Controls: Restrict data synchronization from non-production to production instances for CMDB tables to improve compliance.
    • Service Exchange Center: Introduced a unified Health Dashboard with Heartbeat capability for better connection visibility, status accuracy, issue tracking, and filtering.
    • Automated Onboarding: Streamlined Consumer–Provider onboarding with secure registration, automated validations, enhanced retry and timeout handling, clear error messaging, and recovery options.
    • Bi-Directional Sync and Attachments: Added data synchronization from Consumer to Provider, improved attachment handling, and automated field mapping for seamless data exchange.
    • Connection Stability Improvements: Fixed issues related to inbound transform execution, connection entitlement retention after interruptions, and improved retry behavior during onboarding/offboarding.
    • Localization and Naming Updates: Added translations and rebranded from Service Bridge to Service Exchange to align with product evolution.

    Practical Benefits for ServiceNow Customers

    • Reduce data inconsistencies and manual integration efforts by leveraging automated, reliable synchronization of foundational data.
    • Maintain accurate and functional CMDB data and relationships across multiple ServiceNow instances.
    • Gain enhanced visibility into connection health and issues with centralized dashboards and alerts.
    • Experience smoother onboarding and offboarding processes with actionable error messages and automated recovery.
    • Ensure compliance with data synchronization policies between production and non-production environments.

    Version history for the Foundation Data Sync for Consumers application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.18 - June 2026
    • Improved capabilities:
      • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
      • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
      • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
      • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.
    Version 2.3.15 - May 2026
    • Fixed:
      • Inbound Transform Execution
        • Resolved an issue where inbound transforms could fail to execute due to permission-related constraints, ensuring reliable data ingestion and processing.
      • Connection Entitlements Retention
        • Fixed a condition where entitlements could be lost after a connection was interrupted and later re-established. Entitlements are now consistently preserved across reconnections.
      • Improved Onboarding Error Handling
        • Enhanced onboarding behavior so that, if an error occurs in an onboarding flow, a clear error message is presented instead of the process remaining in a “Work in Progress” state.
    Version 2.2.13 - April 2026 (Australia)
    • New:
      • Added translations
      • Change name from Service Bridge to Service Exchange
    Version 2.3.12 - March 2026
    • New:
      • Service Exchange Center
        • Introduced the unified Health Dashboard for improved visibility into connections through a new Heartbeat capability, more accurate connection status, enhanced search and filtering, and centralized issue tracking with validation and resolution.
      • Automated Onboarding
        • Delivered automated Consumer–Provider onboarding with secure registration, automated pre‑ and post‑onboarding suite validations, improved retry and timeout handling including one‑sided consumer offboarding, and clearer onboarding states with actionable error messaging and recovery.
      • Service Exchange Core
        • Improved transport reliability, strengthened Remote Task error handling, enabled provider‑to‑consumer task variable updates, and ensured Remote Choice values remain accurate.
      • Foundation Data Sync
        • Added bi‑directional data sync from Consumer to Provider, improved attachment handling, introduced automated field mapping, and enhanced visibility into offerings, subscriptions, and revisions.
      • Documentation
        • Restructured Service Exchange documentation.
    • Fixed:
      • Improved resilience of RPS outbound (PRB1918189)
      • RPS connection failures caused by malformed attachments (PRB1969541)
      • Additional comments are not updated as expected (PRB1984220)
      • Improved retry behavior during onboarding and Offboarding (PRB1925551)
      • Corrected CI sync behavior after initial payload (PRB1961406)
      • Improved handling of inbound email attachments (PRB1920319)
      • Resolved Clone script conflicts (PRB1966599)
    Version 2.2.6 - November 2025
    • Fixed:
      • Offerings now populate the company field correctly
      • The Consumer active revision field on the entitlements table now shows the correct number
    Version 2.2.5 - September 2025
    Foundation Data Sync for Consumers enables customers to request and receive foundational data from their providers without the need for a costly third-party integration.