---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

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    - store

ft:locale :

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ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

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---

# Walk-Up for CSM release notes

# Walk-Up for CSM release notes {#ariaid-title1}

Release version: Store  
Updated August 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow® Walk-Up for CSM application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 2.2.1 - August 2026
:   Defect fixes

Version 2.1.0 - June 2026
:
    * New: Access walk-up check-in from the Business Portal menu
    * Changed: WCAG 2.2 AA accessibility compliance in the Walk-up Portal.
    * Fixed: Defect fixes

Version 2.0.1 - March 2026
:   Walk-up for Customer Service Management (CSM) helps organizations manage in-person customer visits at physical service locations. Customers can check in online or on-site at a designated walk-up service center. Staff can then
    manage queues, track visits, and provide real-time support at service desks and help counters. Walk-up for CSM works as part of the broader CSM workflow to deliver fast, face-to-face assistance where customers need it most.