Walk-Up for CSM release notes

Release version: Store

Updated June 11, 2026

1 minute to read

Version history for the ServiceNow® Walk-Up for CSM application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 2.1.0 - June 2026

New: Access walk-up check-in from the Business Portal menu
Changed: WCAG 2.2 AA accessibility compliance in the Walk-up Portal.
Fixed: Defect fixes

Version 2.0.1 - March 2026

Walk-up for Customer Service Management (CSM) helps organizations manage in-person customer visits at physical service locations. Customers can check in online or on-site at a designated walk-up service center. Staff can then manage queues, track visits, and provide real-time support at service desks and help counters. Walk-up for CSM works as part of the broader CSM workflow to deliver fast, face-to-face assistance where customers need it most.