Service Graph Connector for Tanium release notes

  • Release version: Store
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Service Graph Connector for Tanium Release Notes

    The Service Graph Connector for Tanium integration enables ServiceNow customers to synchronize asset and software data from Tanium Asset into the ServiceNow Configuration Management Database (CMDB). It facilitates periodic data imports using Tanium Asset views, supporting both hardware and software information, including software usage data. This integration is the recommended approach to keep CMDB updated with accurate Tanium data.

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    Key Features

    • Multi-instance support: Added in version 1.3.0, allowing synchronization across multiple Tanium instances.
    • Relationship creation: The connector creates relationships between servers discovered by Tanium and virtual machines found by other sources, enhancing CMDB data linkage (introduced in version 1.8.0).
    • Software usage and removal improvements: Supports software usage data import and optimizes software removal logic for multiple connections and efficient performance (improved in versions 1.6.0 and 1.8.0).
    • Enhanced data handling: Includes pagination support for application data sources, processes TCP and running process data, and handles empty responses from Tanium (added in version 1.4.0).
    • Data accuracy fixes: Cleanses serial numbers, appends connection alias IDs to native keys for multi-instance accuracy, and corrects plugin naming for software removal scripts.
    • User experience improvements: Restricts admin menus to appropriate users and resolves ETL transformation errors to ensure smoother operations.

    Key Outcomes

    • Reliable and scalable synchronization of Tanium Asset data into ServiceNow CMDB with multi-instance and relationship mapping capabilities.
    • Improved CMDB data quality with accurate hardware/software records, timely software usage data, and automated cleanup of uninstalled software.
    • Enhanced integration stability and performance through bug fixes addressing errors during data import, ETL processing, and software record management.
    • Streamlined administration with tailored UI experiences and parameter configurations to customize data retention and scanning behaviors.

    Version history for the Service Graph Connector for Tanium integration on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.8.2 - November 2025
    • Fixed:
      • Fixed the issue with the usage data source when reclamation rules are set.
      • Fixed the issue with creating a relationship between the server and the VM for Azure server.
    Version 1.8.0 - May 2025
    • New:
      • Introduced support for creating a relationship between a server discovered by the SGC for Tanium and a VM discovered by any other discovery source.
      • Introduced the buffer_days_from_last_scan_for_hardware parameter to add buffer days on the last scan date before removing the software records.
    • Fixed:
      • Fixed the software removal logic for multi-connections.
      • Cleansed the serial number for the computer CI for the SGC for Tanium.
      • Fixed the error on the SG-Tanium Hardware and Software data source that occurred after an upgrade to version 1.7.
    Version 1.7.0 - November 2024
    New: The 'Last Scanned' date is now populated in the Software Installation [cmdb_sam_sw_install] table.
    Version 1.6.0 - June 2024
    Fixed: Improved software removal performance.
    Version 1.5.1 - March 2024
    • Fixed:
      • Appended the connection alias ID in the Computer source native key to resolve scenarios involving multiple instances
      • Menus intended for admin users in the application navigator will no longer appear for non-admin users
      • Implemented a workaround in the SGTaniumDataSourceUtil script include to address the Lambda error that occurred during ETL transformations
      • Addressed the HTTP 502 error during the import of hardware and software data
      • Corrected the plugin name in the script for removing uninstalled software instances from "com.snc.samp" to "com.snc.sams"
      • Fixed the problem with the data loader script when configuring multiple instances
    Version 1.5.0 - June 2023
    • Fixed:
      • Issues related to software installation where the software apps were removed but not updated until the SG-Tanium Hardware and Software data source runs.
      • Disabled theSG-Tanium Applications data source to improve performance.
    • Removed: SG-Tanium SN Remove Software data source and the Tanium Removed Software [sn_tanium_integ_tanium_removed_software] staging table as the behavior is already configured in the SG-Tanium Hardware and Software data source.
    Version 1.4.0 - March 2023
    • Fixed: Added support to handle empty responses from Tanium when there are additional data pages to be retrieved.
    • New:
      • Pull TCP and Running process data
      • Support application dependency mapping
      • Pagination for Application Datasource
    Version 1.3.1 - June 2022
    • Fixed:
      • Tanium accepts token credentials for single and multi-instance.
      • Fixed the mapping for Hardware and Software data source.
    Version 1.3.0 - May 2022
    New: Added multi-instance support.
    Version 1.1.2 - December 2021
    This integration imports data from Tanium Asset into ServiceNow Service Graph. Use the integration to sync your Tanium Asset data to the ServiceNow Configuration Management Database (CMDB). This integration uses Tanium Asset views and allows for periodic data synchronization from Tanium. This is the recommended method to bring data from Tanium Asset to CMDB with support for bringing software usage data as well.