Version history

Version 1.0.0 - August 2025

• Conversation Insights application delivers Inferred CSAT scores to measure service interactions, with underlying factors that improve CSAT actionability.
• Traditional surveys often reflect extreme opinions and low response rates. Post-interaction feedback delays insights resulting in lagging indicators and lastly they lack actionable insight behind CSAT scores.
• Inferred CSAT solves this by using AI to estimate CSAT for all conversations instantly, based on full conversation transcript. This eliminates bias and reliance on explicit survey feedback only. CSAT scores are generated immediately after the interaction enabling faster detection of issues and trends. CSAT factors like Resolution, Empathy, Effort, and so on explain user satisfaction or dissatisfaction, helping you to target improvements.