---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Telecommunications Customer 360 release notes

# Telecommunications Customer 360 release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow®
Telecommunications Customer 360 application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 3.1.0 - September 2026
:   Changed: Include Party relationship Center for C360

Version 3.0.4 - August 2026
:   Creation of C360 as a component

Version 2.0.1 - June 2026
:   Customer360 macroponent support for complaints and interactions

Version 1.1.0 - May 2026
:
    * Minor Enhancements to our Australia release features for C360
      * 1: Ability to filter products based on product characteristics on C360
      * 2: Support of C360 on Interaction journeys.
      {#store-rn-telecom-telecom-customer-360__ul_ddm_lqc_cjc}
    {#store-rn-telecom-telecom-customer-360__ul_c4b_lqc_cjc}

Version 1.0.0 - March 2026
:   Telecommunications Customer 360 provides our service desk agents(L1,L2, L3) a single pane of glass across interaction, cases and complaints for quick resolution by getting complete customer context along with some insights and
    action for quick resolution. It will support the pre built workflows for billing, case and complaint journeys along with AI insights on customer sentiment, NPS, Churn. Telecommunications Customer 360 provides Order management
    and MACD flows.