Telecommunications Customer 360 release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Telecommunications Customer 360 application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 2.0.1 - June 2026
    Customer360 macroponent support for complaints and interactions
    Version 1.1.0 - May 2026
    • Minor Enhancements to our Australia release features for C360
      • 1: Ability to filter products based on product characteristics on C360
      • 2: Support of C360 on Interaction journeys.
    Version 1.0.0 - March 2026
    Telecommunications Customer 360 provides our service desk agents(L1,L2, L3) a single pane of glass across interaction, cases and complaints for quick resolution by getting complete customer context along with some insights and action for quick resolution. It will support the pre built workflows for billing, case and complaint journeys along with AI insights on customer sentiment, NPS, Churn. Telecommunications Customer 360 provides Order management and MACD flows.