Migration Utility for Service Operations Workspace release notes

  • Release version: Store
  • Updated May 1, 2025
  • 1 minute to read

    • Version history for the Migration Utility for Service Operations Workspace on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.1 - May 2025
    • New:
      • Support for migrating ITSM child task tables
      • Prereq action to make an update set the current update set
      • Ability to remove ITSM Agent Workspace from the left navigation
    Version 2.2.1 - February 2025
    • New:
      • Added a link to navigate to the list of basic authentication users
      • Added an action to refresh the list of basic authentication users
      • A default name for the base update set is provided
      • During migration, you can set the new record form view to workspace
      • Application scope name is appended to each update set
      • Migration summary shows what was skipped if there was nothing to migrate
      • Added an action to view update sets on the pre-reqs page
    Version 2.1.2 - November 2024
    New: Additional prerequisites support the creation of multiple update sets, with one update set for each application scoped to the Service Operations Workspace.
    Version 2.0.1 - September 2024
    Fixed: Migrated records not being tracked in right update set.
    Version 2.0.0 - August 2024
    ITSM Agent Workspace is deprecated, and is no longer supported by ServiceNow. So, this utility allows an administrator to easily migrate configuration and customizations applied in ITSM Agent Workspace to Service Operations Workspace.