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sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

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ft:locale :

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ft:publication_title :

    - Store Version History Release Notes

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---

# Now Assist for Digital End-user Experience Self-service (DEX) release notes

# Now Assist for Digital End-user Experience Self-service (DEX) release notes {#ariaid-title1}

Release version: Store  
Updated August 6, 2026  
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
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## Summary of Now Assist for Digital End-user Experience Self-service (DEX) Release Notes

Now Assist for Digital End-user Experience Self-service (DEX) is an application available on the ServiceNow Store designed to enhance end-user support by leveraging AI to diagnose and resolve common device and application issues.
The release notes outline new features, improvements, and fixes across multiple versions, emphasizing integration with Zoom diagnostics and device health monitoring.
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## Key Features

* **AI-driven Diagnostics and Resolution:** The application now includes AI agents capable of diagnosing and resolving slow computer performance by analyzing live device health metrics such as disk usage, CPU, memory, and network. It can automatically apply fixes, including terminating resource-heavy processes and freeing disk space.
* **Zoom Call Quality Analysis:** Introduced Zoom-specific AI capabilities that provide root cause analysis for Zoom call quality issues by correlating device, network, and application data. This feature offers real-time guidance, remedial actions, self-help instructions, and relevant knowledge articles to efficiently resolve call quality problems.
* **Device Boot Time Monitoring:** Enables monitoring of Windows device boot time to detect startup delays. Now Assist offers actionable diagnostics and resolution suggestions, including remedial actions and knowledge articles, to improve boot performance.
* **Engagement Tool for Employee Approval:** Updated the engagement process to allow DEX agents to obtain employee approval before triggering automatic device actions, ensuring user consent and control.
* **Telemetry and Usage Analytics:** Enhanced telemetry tracking for the DEX Score Dashboard and Investigate tab to provide accurate usage and adoption analytics via page load tracking.
* **Integration with Zero Trust Security (ZTS):** Several new features and changes are integrated with ZTS and will be published upon ZTS general availability, ensuring compatibility and security alignment.

## Key Outcomes

* Service desk agents and end users can quickly diagnose and remediate device performance issues, Zoom call quality problems, and boot time delays, reducing downtime and improving productivity.
* The automated AI-driven resolution reduces manual troubleshooting effort by IT teams and accelerates incident resolution times.
* Integration with Zoom and Windows device metrics provides deeper insights into user experience issues, enabling more precise and effective support.
* Employee consent for automated actions enhances trust and compliance in IT support workflows.
* Improved telemetry tracking aids administrators in measuring adoption and optimizing the use of DEX capabilities within their organization.  
Version history for the ServiceNow®
Now Assist for Digital End-user Experience Self-service (DEX) application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 5.1.2 - August 2026
:   A new AI agent can diagnose and resolve slow computer issues reported through an incident or self-service, checking live device health across disk, CPU, memory, and network, and automatically applying the right fix --- from killing
    resource-heavy processes to freeing up disk space.This change integrates with ZTS so will not be published until ZTS is GA.

Version 4.3.0 - June 2026
:   Changed: Engagement tool for DEX agents to obtain employee approval before auto-triggering device actions. This change integrates with ZTS so will not be published until ZTS is GA.

Version 4.2.0 - May 2026
:   Fixed: Minor defects

Version 4.1.2 - April 2026
:
    * Highlights:
      * Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
      * Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
      * Enable service desk agents to diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics.
    * New:
      * Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get the real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently.
      * Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and Knowledge articles to resolve boot performance problems quickly.
      * Service desk agents can diagnose and resolve Zoom call quality issues using the Digital End-User Experience (DEX) issue diagnosis and resolution agentic workflow, which integrates Zoom- specific diagnostics that correlate device, network, and application data.
      {#store-rn-itsm-now-assist-dex__ul_g3y_d44_53c}
    * Changed: Appsee Page Load Tracking: The DEX Score Dashboard and DEX incident Investigate tab pages now include telemetry tracking on page load to enable accurate usage and adoption analytics.

Version 4.0.0 - March 2026
:
    * Digital End-User Experience (DEX) supports Zoom skill, which analyzes Zoom call quality metrics to diagnose the root cause of Zoom call-related issues and suggest a resolution plan. The Zoom skill is automatically invoked from the DEX issue diagnosis and resolution workflow when issues related to Zoom call quality are reported from the incident flow.
    * A boot-time skill that analyzes Windows device boot time metrics to identify the root cause of the boot time delays or lags, and is integrated with the device boot time UI for root cause analysis and recommendations.
    {#store-rn-itsm-now-assist-dex__ul_llb_fv1_n3c}