Service Operations Workspace Metric Explorer release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Service Operations Workspace Metric Explorer Release Notes

    The Service Operations Workspace Metric Explorer enhances the ITOM Service Operations Workspace by enabling operators to investigate, compare, and correlate metrics across hosts, applications, and services. This capability supports root cause analysis and troubleshooting by offering improved visualization of metrics, anomalies, alerts, and their interrelations. It integrates with the Agent Client Collector Monitoring solution to provide a more comprehensive view of configuration items (CIs) and their associated metrics.

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    Key Features

    • Explore metrics related to specific alerts or selected CIs.
    • Compare and correlate metrics from hosts, applications, and service entry points.
    • Improved visualization for better understanding of metric behavior and anomalies.
    • Enhanced accessibility and usability improvements over multiple versions.

    Version Highlights and Fixes

    • Version 27.1.1 (June 2026): Resolved layout issues ensuring correct display across all screen sizes, fixed blank tab display, loading issues, and async initialization problems with the date range picker.
    • Version 27.0.0 (March 2026): Improved application accessibility.
    • Previous Fixes (2024-2026): Addressed issues with date range picker, loading specific metrics by ID, linking from CI details to Metric Explorer, localization and translation, throttling API calls, and tooltip accessibility.
    • Initial Release (August 2023): Delivered core functionality for metric exploration and correlation within Service Operations Workspace.

    Practical Impact for ServiceNow Customers

    By using the Metric Explorer, customers can effectively troubleshoot and diagnose operational issues by visualizing and correlating diverse metric data. The ongoing enhancements and fixes ensure a stable, accessible, and user-friendly experience, supporting efficient incident resolution and operational insights within Service Operations Workspace.

    Version history for the ITOM Service Operations Workspace Metric Explorer application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 27.1.1 - June 2026
    • Fixed:
      • Metric Explorer layout now displays correctly across all screen sizes.
      • Metric Explorer tab no longer displays as blank when opened from the Metrics tab in Service Operations Workspace.
      • Metric Explorer now displays all required components and controls on the page.
      • Metric Explorer page no longer becomes stuck in loading mode when refreshed. Fixed async initialization issue in date range picker component.
    Version 27.0.0 - March 2026
    Changed: Improved the application's accessibility
    Version 24.11.1 - February 2026
    Fixed: Date range picker issue fixed
    Version 24.10.0 - December 2025
    Fixed issues: Metric Explorer: Fixed an issue where viewing related metrics for CI displayed an empty graph for the last hour.
    Version 24.8.0 - August 2025
    Fixed: Fixed a problem when loading specific metrics by ID.
    Version 24.7.3 - May 2025
    • Fixed:
      • Missing feature metrics of Azure DB Metrics cloud policy
      • Metric Explorer tab loading issue
      • Accessibility- Missing tooltips
    Version 24.4.0 - February 2025
    • Fixed:
      • Fixing a problem in the Date-Time picker
      • Fixing an issue presenting alerts when selecting 'Show alerts on CI'
    Version 24.3.6 - December 2024
    Fixed: Fixed the link from the Express list > Preview Panel > Info tab > CI details popover to the Metric Explorer.
    Version 24.3.3 - November 2024
    • Changed: Accessibility improvements
    • Fixed: Date range picker fixes
    Version 24.2.1 - July 2024
    Fixed: Localization and translation issue in the Metric Explorer.
    Version 24.2.0 - March 2024
    • Fixed:
      • Add throttling and limit the amount of series in the getMetricsPerEntryPoint API
      • Adding a button navigating to ME when there is no metric content
    Version 22.5.2 - November 2023
    Minor bug fixes.
    Version 22.3.0 - August 2023
    • Metric Explorer for Service Operations Workspace enables operators to investigate metric behavior and compare and correlate different metrics across hosts, applications and services, in order to troubleshoot issues and find their root cause.
    • The application improves the Agent Client Collector Monitoring solution, providing operators with better visualization of metrics across CIs as well as better understanding of anomalies, alerts, and relations between metrics.
    • With Metric Explorer, you can explore metrics related to a specific alert, or choose a CI and explore its metrics. You can compare and correlate host metrics with multiple application metrics, service entry points and more.