Care Team Work Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Care Team Work Management release notes

    The Care Team Work Management application, built on the Healthcare Operations Core platform, is designed to support hospital care teams—including nurses, unit coordinators, and department leads—in creating, assigning, and tracking structured work plans. It enables operational workflows across care teams with visibility and accountability from initiation to completion through configurable workspaces and portals.

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    Key Features

    • Healthcare Operations Orchestration (v1.4.0): Allows operational leaders and care team managers to coordinate complex, multi-department healthcare operations using orchestration cases, task plan templates, and playbook-driven workflows integrated with Planned Work Management (PWM).
    • Task Plan Template Integration (v1.4.0): Enables care team managers to create configurable task plan templates that support rounding and care team activity types, with templates auto-populated based on playbook selection.
    • Operational Leader Read Access (v1.4.0): Introduces the CTWM Viewer role granting operational leaders read access to all care team cases and tasks, governed by access control lists (ACLs).
    • New Landing Page and Workspace Enhancements (v1.1.0): Adds a new landing page experience for Care Team Agents and Managers and supports completion of smart assessments within the workspace.
    • Accessibility and Compliance Improvements (v1.6.0): Implements platform-wide WCAG 2.2 AA accessibility compliance, including 400% zoom and reflow support across Care Team Operations forms, lists, and agent workspaces. Adds WCAG accessibility checkers and hardens non-Glide access controls.
    • Role and Security Enhancements (v1.6.0): Corrects administrator role inheritance for subscription alignment and fixes workspace and task plan template access issues for care team managers and agents.

    Key Outcomes

    • Enhanced operational coordination and task management through orchestration and task plan templates tailored to healthcare workflows.
    • Improved accessibility ensuring compliance with WCAG 2.2 AA standards, enabling users with diverse needs to effectively use the application.
    • Stronger security posture with updated access controls and role alignment, ensuring appropriate permissions and data protection.
    • Increased user productivity via streamlined user experiences, including new landing pages and embedded smart assessments.

    Version history for the Care Team Work Management on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.6.0 - June 2026
    • This release delivers platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow), security-directive access-control hardening, and subscription-alignment role corrections for Care Team Work Management.
      • Security and Compliance
        • Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
        • WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across Care Team Operations forms, lists, and agent workspaces.
        • Non-Glide access control hardening: Audited and merged non-Glide ACL changes across Care Team Operations.
        • Subscription alignment — administrator role inheritance: Care Team Work Management administrator role inheritance corrected to align with subscription entitlement boundaries.
        • Care Team accessibility checkers: Added WCAG 2.2 AA accessibility checkers to Care Team Operations.
    Version 1.4.0 - March 2026
    • New features:
      • Healthcare Operations Orchestration: Enables operational leaders and care team managers to coordinate complex, multi-department healthcare operations through orchestration cases, task plan templates, and playbook-driven workflows integrated with Planned Work Management (PWM).
      • Task Plan Template Integration: Care team managers can now create task plan templates with configurable playbook activities. The task plan configuration supports both rounding and care team activity types, with the correct templates auto-populating based on playbook selection.
      • Operational Leader Read Access: New CTWM Viewer role grants operational leaders read access to all care team cases and tasks with both "Allow if" and "Deny unless" ACLs.
    • Fixed: Care Team Manager & Agent Task Plan Access: Fixed an issue where Care Team Managers and Agents were unable to access sn_cto_case Task Plan Templates.
    • Security & Compliance: CTWM Workspace Defect Fix: Fixed workspace landing page, care team case/task form view, and list view issues.
    Version 1.1.0 - December 2025
    • New:
      • A new landing page user experience has been added for Care Team Agents and Care Team Agent Managers.
      • Smart assessments can now be completed in the workspace as part of the care team task plan process.
    Version 1.0.4 - August 2025
    The ServiceNow Care Team Work Management application is built on the Healthcare Operations Core platform and enables hospital care teams such as nurses, unit coordinators, and department leads to create, assign, and track structured work plans that support operational workflows across care teams. Care teams can monitor the progress of work plan requests and tasks through the CSM/FSM Configurable Workspace or the Care Team Portal, ensuring visibility and accountability from initiation to completion.