AI Search for Next Experience release notes

  • Release version: Store
  • Updated February 5, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of AI Search for Next Experience Release Notes

    The AI Search for Next Experience release notes provide a version history detailing updates, fixes, and new features for the application on the ServiceNow Store. This information is crucial for customers to understand enhancements and changes that improve functionality and usability.

    Show full answer Show less

    Key Features

    • Guided Setup Module: Introduced to help customers enable AI Search effectively and ensure their instances meet the required prerequisites.
    • Migration Tools: Automated tools to assist in migrating from Zing to AI Search configurations, streamlining the upgrade process.
    • Direct to List View: Allows users to pass search queries directly to List Views, enhancing navigation and efficiency.
    • Cross-Table Facets: Supports faceting search results on cross-table fields, improving search result relevance.
    • Genius Results: Implemented support for Genius Results, providing enhanced search accuracy and relevance.
    • Auto-Complete Suggestions: Search-based auto-complete feature for instant match results based on titles, improving user experience.

    Key Outcomes

    Customers can expect improved search functionality and a more intuitive user experience with the latest updates. The introduction of guided setup and automated migration tools significantly reduces time-to-value, facilitating a smoother transition from Zing. The enhancements also address previous bugs and introduce new capabilities that enhance the overall effectiveness of the AI Search for Next Experience application.

    Version history for the AI Search for Next Experience on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 5.0.2 - February 2026
    • Fixed:
      • Read-only field remediation
      • Improper logging when Zing to AIS migration fails to migrate search source with an invalid condition
    Version 5.0.0 - December 2025
    • Changed: Removed Search UX components to alternatively load them via a newly-created monorepo.
    • Fixed:
      • In Zing to AI Search migration, adding a search source creates a double entry for records that need to be migrated.
      • Numerous translation issues.
    Version 4.1.1 - September 2025
    • Fixed:
      • Zing Migration Tool does not let users select unused Search Application Configurations from OOTB migration records (PRB1917747)
      • Improper use of current.update in Business Rule (PRB1859890)
      • Regular catalog item results should use pencil icon for consistency (PRB1857879)
      • Added configuration needed to control the "Hide filters" button visibility on sn-search-facet component (PRB1920468)
      • Documents are opened in new browser tab instead of built-in NOW tab from search result if HTTP is in the search query (PRB1910191)
    Version 4.0.6 - March 2025
    • Fixed:
      • Security bug for ACL bypass
      • Enable/disable AI Search for Next Experience button correctly
    Version 4.0.4 - November 2024
    • Changed:
      • Fixed Sandbox Access security issue
      • Show Catalog Items in Recently Clicked Suggestions in Global Search
      • Open par results by clicking on them from global search
    Version 4.0.0 - May 2024
    New: Add three Platform Analytics tables (Dashboards, Data Visualizations, and KPIs) to global search results page.
    Version 3.0.7 - February 2024
    • Fixed:
      • Unable to see facet filter even though configuration is correct
      • Search application not available to migrate if searchEnabled property value has additional spaces
      • Zing to AIS migration failing when there are invalid search sources
      • I18n issue: Zing to AI search contains hardcoded string
    Version 3.0.5 - September 2023
    • Fixed:
      • sys_ux_section file removed from the AI Search for Next Experience app
      • Migration tool now considers child tables during migration
    Version 3.0.1 - May 2023
    • New in v3.0:
      • Support Genius Results in AI Search for Next Experience. To learn about Genius Results and the existing Genius Result configurations that AI Search supports, please visit https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/ai-search/concept/genius-results-ais.html.
      • Support cross-table facets in AI Search for Next Experience to allow faceting search results on cross-table fields such as tags. To learn about how to configure cross-table facets, please visit https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/ai-search/task/create-facet-ais.html.
      • Support search-based auto-complete suggestions in AI Search for Next Experience to get instant results matches based on title. To learn more about search-based auto-complete suggestions, please visit https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/ai-search/concept/auto-complete-ais.html
    Version 2.1.0 - March 2023
    • New:
      • Test
      • Added Guided Setup module to walk customers through enablement.
        • Verify that the instance satisfies all AI Search for Next Experience.
        • Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.
        • Allow one-click to turn on AI Search for Next Experience for global search and configurable workspaces.
      • Added the Direct to List View to pass search query from search to the List View when viewing search results for one table.
    Version 2.0.2 - November 2022
    • New:
      • Added Guided Setup module to walk customers through enablement:
        • Verify that instance satisfies all AI Search for Next Experience prerequisites.
        • Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.
        • Allow one click to turn on AI Search for Next Experience for global search and configurable workspaces.
      • Added Direct to List View to pass search query from search to the List View when viewing search results for one tabletest.
    Version 2.0.1 - November 2022
    • New:
      • Added Guided Setup module to walk customers through enablement:
        • Verify that instance satisfies all AI Search for Next Experience prerequisites.
        • Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.
        • Allow one click to turn on AI Search for Next Experience for global search and configurable workspaces.
      • Added Direct to List View to pass search query from search to the List View when viewing search results for one tabletest.