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sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

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ft:locale :

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ft:publication_title :

    - Store Version History Release Notes

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---

# AIOps Dashboards release notes

# AIOps Dashboards release notes {#ariaid-title1}

Release version: Store  
Updated August 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of AIOps Dashboards release notes

The AIOps Dashboards application on the ServiceNow Store delivers a unified, modern interface within the Service Operations Workspace to support various ITOM roles.
It enables administrators, executives, and subject matter experts to monitor, analyze, and gain insights into IT operations through customizable dashboards built on ServiceNow Performance Analytics.
This solution focuses on improving operational efficiency, incident prevention, and demonstrating business outcomes.
Show full answer Show less  

## Key Features

* **AIOps 360 Overview Dashboard:** Provides a comprehensive view of AIOps performance, highlighting cost savings, time efficiency, system stability, alert aggregation, incident prevention, and team efficiency metrics.
* **AI-Driven Operational Value Metrics:** The latest version introduces a widget quantifying AI-driven time savings by tracking alerts closed as insignificant or analyzed with actionable insights. Admins can customize the criteria for calculating time saved.
* **New Alert Resolution Type:** Alerts closed by AI as insignificant are now tracked with a "Closed by AI" resolution, enhancing visibility in heatmap charts on the AIOps 360 dashboard.
* **Data Integrations:** Integrations for Azure Event Hubs, GCP PubSub, and Edge Delta data inputs have been added to expand data sources.
* **Unified High-Level Admin Pages:** Streamlined administration within the Service Operations Workspace to improve manageability.
* **Enhanced Accessibility and Usability:** Improvements include accessible visual components, adoption of the NOW Presentation List, replacement of chart bar components with accessible versions, and performance fixes across various modules.
* **Customizable and Reusable Components:** Dashboards leverage Performance Analytics visualizations that can be duplicated and customized to fit specific monitoring needs.

## Practical Benefits for ServiceNow Customers

* Gain actionable insights into AI-driven operational improvements and time savings, helping to justify and optimize AIOps investments.
* Monitor IT operations efficiently across diverse roles---from administrators managing daily event processing to executives tracking business impact.
* Leverage enhanced integrations to gather comprehensive data from multiple cloud and edge sources within the same dashboard environment.
* Improve accessibility and user experience for all users, ensuring wider adoption and easier navigation of critical operational data.
* Customize dashboards with reusable components to tailor monitoring to specific technologies and business requirements.  
Version history for the ITOM AIOps Dashboards on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 26.5.2 - August 2026
:
    * New:
      * AIOps 360 view dashboard now quantifies AI-driven operational value. The dashboard introduces a widget that displays the time saved by AI, counting the alerts AI closed as insignificant or analyzed and provided insights or next-step recommendations, contributing to time savings (Note that Admins can adjust the time-saving definitions for this calculation).
      * Adding a new resolution type for alerts closed as insignificant, "Closed by AI". This info is added to the AIops 360 view dashboard heatmap chart for improved visibility of AI-driven outcomes.

Version 26.3.1 - June 2026
:   Fixed: Extending accessibility for visual components in 360 Overview Dashboard

Version 26.2.0 - December 2025
:
    * New:
      * Introduced unified HLA admin pages in Service Operations Workspace
      * Created an integration for the Azure Event Hubs data input
      * Created an integration for the GCP PubSub data input
      * Created an integration for the Edge Delta data input
      * Enhanced bulk actions usability in Express List
    * Changed:
      * Replaced the chart bar component with a new, accessible component
      * Added categories to the AIOps 360 dashboard
      * Adopted the NOW Presentation List instead of the Event Management variant in the Service Operations Workspace Lists module
      * Adopted force layout in Link View chart
      * Updated link to dependency view in Service Operations Workspace to open unified map
    * Fixed:
      * Fixed accessibility and performance issues in Integrations Launchpad
      * Fixed accessibility issues in Metrics View panel
      * Fixed accessibility issues in Express List

Version 26.0.6 - August 2025
:   New: AIOps 360 Overview: This dashboard offers a holistic view of the AIOps solution's performance, enabling data-driven decision-making. It is tailored to provide essential insights to system sponsors, managers, and users by
    highlighting the solution's impact on cost savings, time efficiency, and overall system stability. Key insights include alert aggregation and incident prevention, estimated time savings, and team efficiency.

Version 23.0.1 - November 2023
:   No changes.{#store-rn-itom-aiops-dashboards__latest-store-rn-itom-aiops-dashboards}
{#store-rn-itom-aiops-dashboards__latest-store-rn-itom-aiops-dashboards}

Version 23.0.0 - August 2023
:
    * The AIOps Dashboards application provides a unified, modern experience for all ITOM AIOps related dashboards as part of Service Operations Workspace. It targets multiple ITOM personas with different needs:
      * Admins who want to monitor and troubleshoot their daily operations (Event and alert processing, ACC agent health, HLA Operations)
      * Executives who are interested in the business outcomes of their IT operations
      * SMEs (e.g. Linux admin, Azure admin, DBA, etc.) who want to monitor their infrastructure and see specific performance metrics for different technologies
      {#store-rn-itom-aiops-dashboards__ul_lj1_f15_2yb}
    * The AIOps dashboards are built with ServiceNow Performance Analytics (PA) using resuable components (PA data visualizations) to allow customizations. All dashboards can be duplicated then edited.
    {#store-rn-itom-aiops-dashboards__ul_rnx_d15_2yb}