Now Assist for Legal Service Delivery (LSD) release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Now Assist for Legal Service Delivery (LSD) Release Notes

    Now Assist for Legal Service Delivery (LSD) is a ServiceNow application that leverages generative AI to enhance legal team productivity by summarizing legal requests and matters. It enables faster resolution of employee legal inquiries through AI-assisted workflows and conversational intake forms, integrating with multiple third-party large language models (LLMs).

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    Key Features

    • Legal Request and Matter Summarization: Continuous improvements in accuracy and support for extended practice area data ensure comprehensive summaries.
    • Agentic Workflows: Automated analysis and triage of legal requests, including category prediction and transfer initiation after confirmation, enhancing case management.
    • Conversational Intake Forms: Simplified submission of Conflict of Interest requests using interactive forms.
    • Support for Multiple Third-Party LLMs: Integration with Azure OpenAI, Anthropic Claude, Google Gemini, and others to provide flexible and robust AI capabilities.
    • Access Control Lists (ACLs): Customizable permissions for discovering and triggering AI agents and workflows, ensuring secure and appropriate use.
    • Now Assist Q&A Genius: Generates actionable answers from knowledge articles within Employee Center, Legal Counsel Center, and global search to support legal inquiries.
    • User Interface Enhancements: Improved visual clarity and consistent display of AI-assisted features for better user experience.
    • Security and Stability Updates: Ongoing fixes addressing security issues, language-related errors, and code stability warnings.

    Practical Benefits for ServiceNow Customers

    • Accelerate legal case handling by automating summarization and triage of legal requests and matters with AI-powered workflows.
    • Enhance legal team productivity by reducing manual effort in legal document review and categorization.
    • Improve accuracy and comprehensiveness of legal summaries by incorporating extended data sources and supporting multiple advanced LLMs.
    • Ensure secure and controlled AI usage with ACLs, allowing tailored access to AI features based on roles.
    • Gain better user engagement through improved interface design and interactive legal intake forms.
    • Benefit from continual enhancements and updates that keep the application aligned with evolving AI models and security best practices.

    Version history for the Now Assist for Legal Service Delivery (LSD) application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.8.1 - June 2026
    • Changed: Support for upgraded versions of third party LLMs has been provided.
    • Fixed: Legal request and matter summarization now delivers improved accuracy across all supported models
    Version 1.7.7 - May 2026
    • Changed:
      • Support for upgraded versions of third party LLMs has been provided.
      • Enhanced UI for visual clarity in AI-assisted features.
    • Fixed: The Now Assist summary card header is now displayed consistently across Legal Requests and Legal Matters while switching the records.
    Version 1.6.5 - April 2026
    Refer to Legal Service Delivery-Prime (sn_lg_ai_prime) application release notes.
    Version 1.6.2 - March 2026
    • New: Conversational intake form for submitting a Conflict of Interest request.
    • Changed: Legal Request and Matter summarization now considers data from extended practice area tables for summarization, ensuring that summaries reflect all relevant information.
    Version 1.5.6 - January 2026
    Fixed: Addressed a technical warning in Now Assist for Legal Service Delivery to improve code stability and development.
    Version 1.5.2 - December 2025
    • New:
      • The following capabilities will be supported for the Long Term Stability LLM model-
        • Legal Request case summarization
        • Legal Matter case summarization
        • Triage Legal request Agentic AI capabilities
    • Changed:
      • Triage Legal Request agentic workflow has been updated with the user friendly messages in the Now Assist panel for better readability.
      • Security enhancements
    • Fixed: Resolved Japanese language related error in Legal request and matter summarization.
    Version 1.4.7 - October 2025 (Zurich)
    Fixed: Addressed performance-related issues in Triage legal request agentic workflow.
    Version 1.2.5 - October 2025 (Xanadu)
    New: Create ACLs for AI agents and agentic workflows to customize who can discover and trigger AI agents and agentic workflows.
    Version 1.4.3 - September 2025
    New: Create ACLs for AI agents and agentic workflows to customize who can discover and trigger AI agents and agentic workflows.
    Version 1.3.0 - August 2025
    • New:
      • Triage legal request agentic workflow adds support for the following third party LLMs: Azure OpenAI, Anthropic Claude, Google Gemini
      • Legal request summarization and legal matter summarization skills add support for the following third party LLMs: Azure OpenAI, Anthropic Claude, Google Gemini
    Version 1.2.2 - June 2025
    • New: Agentic workflow to analyze General Legal Requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager.
    • Changed: For legal request and matter summarization, you can now configure record producer variables to be considered for summarization.
    • Fixed: Security issues.
    Version 1.2.0 - May 2025
    • New: Agentic workflow to analyze General Legal Requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager.
    • Changed: For legal request and matter summarization, you can now configure record producer variables to be considered for summarization.
    • Fixed: Security issues.
    Version 1.1.0 - February 2025
    New: Now Assist Q and A Genius Results that generate actionable answers from Knowledge article results in Employee Center, Legal Counsel Center and global search.
    Version 1.0.2 - December 2024
    Changed: UI improvements.
    Version 1.0.0 - November 2024
    ServiceNow Now Assist for Legal Service Delivery (LSD) enables generative AI capabilities to streamline legal work by summarising legal requests and matters to boost legal team's productivity and deliver faster resolution for employees.