Version history

Version 22.3.2 - June 2026 (Australia)

• Changed:
  • Consolidated Document Designer plugin
    • Manifest changes, backend logic updates, and repeater configuration adjustments to support the consolidation of the O365 and Document Designer add-ins into a unified Document Designer plugin with new business domain support.
  • This release includes security enhancements that strengthen access controls across the application.
• Fixed:
  • Office Add-in manifest corruption
    • Fixed an issue where the sn_office_control for Create Claim was corrupting the Office Add-in manifest by duplicating the ExtensionPoint block.

Version 21.1.3 - December 2025 (Zurich)

Fixed: Resolved an issue affecting localisation functionality

Version 21.0.4 - August 2025

• Document Generation
  • Enhanced document generation with scripted variables support
  • Improved handling of intermediate filters in document templates
  • Fixed various document formatting issues
• Data Model
  • Added support for scripted variables in templates
  • A new role sn_grc_doc_design.developer is added for creating scripted variables.
  • Implemented intermediate filter functionality for content configuration
• Bug Fixes
  • Resolved table formatting problems (width truncation)
  • Fixed truncated image display in HTML content

Version 20.0.1 - February 2025

• Ability to add up to 20 columns in a table and in a content block
• Ability to choose and reorder columns from the add-in during template building
• Insert Content and Update Content from ServiceNow Reporting (ESG add-in) is merged with Document Designer add-in to insert data and reports into the document
• Data Relationship tab is added into the template configuration
• Template data relationship table is removed and deprecated Error handling (Restrictions while template building) Adding a Content block within other Content blocks is restricted Adding more than 10 images is restricted Adding more than one table inside the content block is restricted

Version 19.1.2 - November 2024

The Document Designer for Microsoft Word enables you to extract metadata, including fields, related lists, reference fields, and their associated elements from ServiceNow tables. It also allows you to insert content blocks that repeat based on the number of records in a table, such as 10 blocks for 10 issues. When applied to specific records, the template generates a Word document.