Workforce Optimization for ITSM Admin Center release notes

  • Release version: Store
  • Updated May 1, 2025
  • 1 minute to read

    • Version history for the Workforce Optimization for ITSM Admin Center application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.3.0 - May 2025
    Minor bug fixes.
    Version 1.2.2 - November 2024
    No Major feature changes. Contains minor changes and bug fixes.
    Version 1.0.2 - August 2024
    • Workforce Optimization Admin center will help system admins to do the setup of Workforce Optimization. From Admin Center, admins can:
      • Mark assignment groups as WFO groups
      • Add or remove managers and members from WFO groups
      • Add or revoke application access to WFO groups and managers