Version history

Version 5.5.0 - June 2026

• New:
  • Introduced Business Organization Self Contributor (BOSC) persona, enabling frontline and location-based workers to securely raise and track cases for their assigned sold products and install base items.
  • Introduced the Organization Hierarchy Contributor persona, enabling service organization staff to view and act on cases, install-base records, and related entities across an organizational branch rather than a single organization.
• Fixed: Minor fixes

Version 5.2.0 - April 2026

Changed: Renamed Service Model Foundation entities to improve clarity and maintain consistency across the platform.Please refer to ServiceNow Documentation for the label changes.Eg: "Service Organization" is renamed to "Organization Core", "Service Organization Criteria" is renamed to "Organization Criteria".

Version 5.0.2 - March 2026

• New: The new granular business organization admin role (sn_bus_loc.business_org_admin) provides CRUD access to all Service Model Foundation tables.
• Fixed:
  • Resolved accessibility issues on the Business Location Service Portal.
  • Fixed an error that occurred when creating cases from Interactions.

Version 4.2.0 - December 2025

Changed: Decoupling of the Business Location Store app from the Case Type Connector plugin, allowing the BL Store app to function independently while keeping the Case Type plugin optional for clients needing the Services Offered feature.

Version 4.1.0 - August 2025

New: Introduced the Business functions offered field to capture the type of business function associated to a particular business location.

Version 2.1.0 - May 2025

New: Support for Hiding Business Location 360 on workspace based on configuration.

Version 2.0.0 - February 2025

Business Location enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, and dealerships. Besides supporting customers, business locations can also support other service organizations.