---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# AI Search integration for customer and consumer service portals release notes

# AI Search integration for customer and consumer service portals release notes {#ariaid-title1}

Release version: Store  
Updated August 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the AI Search integration for customer and consumer service portals on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 1.2.2 - August 2026
:   Changed: Enabled Fluent support for AI Search for Customer Portals

Version 1.1.0 - December 2025
:   Changed: Added support for custom icons in the knowledge search template, allowing customizable icon rendering within GenAI search results.

Version 1.0.5 - May 2023
:   Fixes.{#store-rn-csm-ai-search-customer-service-portals__latest-store-rn-csm-ai-search-customer-service-portals}
{#store-rn-csm-ai-search-customer-service-portals__latest-store-rn-csm-ai-search-customer-service-portals}

Version 1.0.2 - April 2021
:   New: Support for AI Search on CSM and CSP portals