Advanced AI Search Management Tools release notes

  • Release version: Store
  • Updated March 12, 2026
  • 4 minutes to read
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    Summary of Advanced AI Search Management Tools Release Notes

    The Advanced AI Search Management Tools on the ServiceNow Store have undergone several updates, enhancing search analytics and performance metrics. Key changes span from new features added in various versions to critical bug fixes that improve user experience and functionality.

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    Key Features

    • Enhanced Metrics: Version 8.0.1 introduced expanded metrics for a comprehensive view of search performance across multiple platforms.
    • Mobile Support: The AI Search Analytics Dashboard now supports mobile platform searches, providing flexibility and improved accessibility.
    • New Widgets: New widgets for tracking metrics like "Self-Solved Rate" and visual updates to existing analytics dashboards enhance data interpretation.
    • Queries Page: A dedicated Queries page in the AI Search Analytics Dashboard allows users to analyze specific search queries, improving understanding of search patterns and knowledge gaps.

    Key Outcomes

    These updates enable ServiceNow customers to:

    • Gain deeper insights into search performance and user engagement.
    • Identify and address knowledge gaps through detailed analytics.
    • Improve the overall efficiency of search functions across various applications.

    As a result, organizations can expect enhanced search capabilities, leading to better self-service options and case deflection rates. For specific system requirements and compatibility, refer to the application listing on the ServiceNow Store.

    Version history for the Advanced AI Search Management Tools on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 8.0.2 - March 2026
    • Fixed:
      • Resolved issue where users with the roles of analytics_viewer, now_experience_analytics_viewer, report_analytics_viewer were unable to see visualizations
      • Resolved an issue where errors appeared in the logs when dashboard first opened
      • Added logic to delete old record for pre-calculated data
    Version 8.0.1 - December 2025
    New: Updated and expanded metrics for a unified view of search performance across AI Search, Now Assist, and Virtual Agent.
    Version 7.0.2 - August 2025
    • New: AI Search Analytics Dashboard: Added support for Mobile Platform search in the search application interactive filter.
    • Changed: AI Search Analytics Dashboard: Increased the supported time period from 3 months to 6 months in the date range interactive filter.
    Version 6.0.10 - February 2025
    • Changed:
      • Fix bug: Filter UI in Analytics dashboard
      • Fix bug: ACL bypass for security
      • Fix bug: Display correct trend labels
    Version 6.0.6 - July 2024
    • Fixed:
      • AI Search Analytics Dashboard: Genius Results (triggered vs. clicked) shows "no data available"
      • Search preview not displaying right count on left hand panel
      • Last 7 days and inputting same dates in custom date range behaves different
      • No Data /scope access issue in Documents by Search Source widget in Search Profile Analytics Dashboard
      • Complete migration to Next Experience
      • ACL Cleanup
    Version 6.0.3 - January 2024
    Fixed misconfiguration of table/field ACLs with 'com.glide.ais.advanced_management_tools' plugin.
    Version 6.0.0 - November 2023
    New: Update to Next Experience.
    Version 5.0.0 - August 2023
    Fixed: Added validation script to the date picker to prevent selection of invalid date range
    Version 4.0.2 - May 2023
    • New:
      • Search Analytics Dashboard now supports AI Search applications in Next Experience, including global search and Configurable Workspaces
      • Support Next Experience Theming
    • Changed: Modified ranges in Average Response Time Report in Search Analytics Dashboard
    • Fixed:
      • Fixed number of issues in Search Analytics Dashboard
      • Fixed number of issues in Search Index Analytics
    • Important Note: If you are using Search Analytics in San Diego and wish to see Search Analytics for Genius Results, please continue to use version 3.1.2.
    Version 4.0.0 - February 2023
    • New:
      • Search Analytics Dashboard now supports AI Search applications in Next Experience, including global search and Configurable Workspaces
      • Support Next Experience Theming
    • Changed: Modified ranges in Average Response Time Report in Search Analytics Dashboard
    • Fixed:
      • Fixed number of issues in Search Analytics Dashboard
      • Fixed number of issues in Search Index Analytics
    • Important Note: If you are using Search Analytics in San Diego and wish to see Search Analytics for Genius Results, please continue to use version 3.1.2.
    Version 3.1.2 - June 2022
    • New:
      • A new widget and visual changes are introduced in the AI Search Analytics Dashboard, including:
        • Updated visualizations for "Average response time" and "Average click position"
        • Added "Search Result Clicks" and "Genius Result Clicks" to the "Searches over time" trendline
        • Added new "Self-Solved Rate" widget to quantify how AI Search improves self-service and case deflection
      • A new Queries page is introduced in the AI Search Analytics Dashboard. Clicking on the "View all" link in the main page's "Queries" section takes users to the Queries page, where they can review detailed results for individual user search queries. This page helps business users better understand search usage and identify potential knowledge gaps.
        • Top queries
        • Queries with no clicks
        • Queries with no results
    • Fixed:
      • Performance changes for AI Search Analytics dashboard
      • Fixed loading failures for Search Analytics widgets
      • Queries which result in Genius Results clicks are no longer reported as "searches without clicks"
      • Other minor UI fixes
    • (This version of the AI Search Analytics Dashboard does not support accessibility.)
    Version 3.1.1 - March 2022
    • Fixed:
      • The AI Search Admin Dashboard now displays total and per-source counts for all indexed records (whether they are searchable or not).
      • The AI Search Admin Dashboard now displays indexed record counts over time for both internal and external content sources.
      • Updated performance for AI Search Analytics Dashboard.
    • This version of the AI Search Analytics Dashboard does not support accessibility.
    Version 3.1.0 - December 2021
    • New:
      • A new widget and visual changes are introduced in the AI Search Analytics Dashboard, including:
        • Updated visualizations for "Average response time" and "Average click position"
        • Added "Search Result Clicks" and "Genius Result Clicks" to the "Searches over time" trendline
        • Added new "Self-Solved Rate" widget to quantify how AI Search improves self-service and case deflection
      • A new Queries page is introduced in the AI Search Analytics Dashboard. Clicking on the "View all" link in the main page's "Queries" section takes users to the Queries page, where they can review detailed results for individual user search queries. This page helps business users better understand search usage and identify potential knowledge gaps.
        • Top queries
        • Queries with no clicks
        • Queries with no results
    • Fixed:
      • The AI Search Admin Dashboard now displays total and per-source counts for all indexed records (whether they are searchable or not).
      • The AI Search Admin Dashboard now displays indexed record counts over time for both internal and external content sources.
      • Updated performance for AI Search Analytics Dashboard.
    • This version of the AI Search Analytics Dashboard does not support accessibility.
    Version 1.0.0 - January 2021
    • New:
      • The two main features this app includes are:
        • AI Search dashboards
          • The AI Search dashboard displays AI Search indexed record counts, configuration settings in use, and search query traffic trends.
          • The AI Search Profile dashboard displays indexed record counts and search query traffic trends for a specific search profile.
        • AI Search preview UI
          • The AI Search preview UI enables search admins to test and preview search queries using settings from a selected search profile.
          • The AI Search preview UI helps search admins review search queries' processing information, including performance data and feedback.
          • Search admins can also debug queries, impersonate search users, and override default query settings for testing purposes in the AI Search preview UI.