Operational Sustainability Management Content Accelerator release notes

  • Release version: Store
  • Updated July 31, 2025
  • 1 minute to read

    • Version history for the Operational Sustainability Management Content Accelerator on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 21.0.0 - August 2025
    • Fixed:
      • Important security updates
      • Accessibility issues on the Citation and Metric Definition selection page.
    Version 20.0.2 - April 2025
    • New
      • Expanded Framework Support: Added the Corporate Sustainability Due Diligence Directive (CSDDD) framework, including citations and metric definitions.
      • Emission factor update: Incorporated latest eGRID emission factor content (2025 release)
    • Changed
      • GRI Standards Updated: Content refreshed to reflect the latest Global Reporting Initiative (GRI) standards.
      • SASB Enhancements: Metric definitions added for the Technology & Communications - Software & IT Services industry, aligned with the latest SASB standards
    Version 20.0.0 - February 2025
    Changed: Updated disclaimer for GRI standards framework.
    Version 19.1.0 - September 2024
    New: The ESG content accelerator has been updated to include ISSB frameworks and metric definitions, in addition to the already available GRI, SASB, TCFD, UNSDGs, SustainableIT, and ESRS(CSRD) frameworks content.
    Version 19.0.4 - August 2024
    • New:
      • Use the emission factors content in the ESG content accelerator.
        • Use the ESG content accelerator to automatically obtain the emission factors that are published by the standard sources. Emission factors are coefficients that quantify the emissions produced per unit of activity, material, or energy consumption. They're crucial for calculating the amount of greenhouse gases (GHGs) or pollutants emitted into the atmosphere based on various activities.
    Version 18.0.1 - March 2024
    New: A complete set of citations and metric definitions are provided for the SustainableIT and ESRS frameworks.
    Version 17.0.1 - August 2023
    • Fixed
      • Button alignment on the framework selection page is resolved for Windows machine
    Version 16.0.3 - May 2023

    The ESG content accelerator offers ESG frameworks such as authority documents and citations and provides the related metric definitions. This enables the customers to expedite their ESG regulatory compliance journey and put them at the forefront of the regulatory compliance landscape.