Supplier Common Architecture release notes

  • Release version: Store
  • Updated June 11, 2026
  • 5 minutes to read
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    Summary of Supplier Common Architecture release notes

    The Supplier Common Architecture application on the ServiceNow Store enables employees to efficiently collaborate with suppliers by centralizing supplier-related data, streamlining supplier engagement, and managing sourcing and procurement tasks. It offers a unified platform for supplier contact management, case and task tracking, and supplier performance assessments.

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    Key Features

    • Centralized Supplier Data: Provides a single repository for all supplier information, improving data access and accuracy.
    • Supplier Collaboration: Facilitates communication and task management between employees and suppliers, including self-service capabilities for suppliers.
    • Document Management: Enables monitoring and enforcement of time-bound supplier documents with configurable lead times, grace periods, reminders, and escalation pathways to reduce manual oversight on renewals.
    • Supplier Performance Assessment: Powered by the Smart Assessment Engine, supports bulk distribution of assessment templates via segmentation rules, allowing internal stakeholders and suppliers to complete evaluations through respective portals, centralizing and auditing supplier performance data.
    • Email-Driven Interactions: Allows suppliers to complete tasks directly via email and consolidates communications in centralized email tabs with summarization features for quick context.
    • Segmentation Rules: Supports customization and scheduling of segmentation rules to automate supplier grouping and task assignments.
    • Security Enhancements: Improved access controls to protect supplier data and ensure proper user permissions.
    • Validations: Added Relish validations for suppliers, including address, banking, and sanctions checks to ensure data compliance and accuracy.

    Key Outcomes

    • Improved efficiency and accuracy in managing supplier data and communications through a centralized platform.
    • Reduced manual effort and risk in managing time-sensitive documents with automated monitoring and escalation workflows.
    • Scalable supplier performance evaluations that streamline internal and external assessment processes.
    • Enhanced security and compliance through strengthened access controls and supplier data validations.
    • Better supplier engagement and task completion rates enabled by email-driven interactions and self-service portals.

    Version history for the Supplier Common Architecture on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 11.0.0 - June 2026 (Australia)
    • Fixed:
      • Improved access controls for better security.
      • Fixed translation of user interface text to ensure accurate display of product capabilities across multiple languages, resolving issues reported.
    Version 8.0.0 - June 2026 (Zurich)
    • Fixed:
      • Improved access controls for better security.
      • Fixed translation of user interface text to ensure accurate display of product capabilities across multiple languages, resolving issues reported.
    Version 5.9.3 - June 2026
    • Fixed:
      • Improved access controls for better security.
      • Fixed translation of user interface text to ensure accurate display of product capabilities across multiple languages, resolving issues reported.
    Version 7.0.0 - March 2026
    • New:
      • Monitor and enforce time-bound documents from suppliers.
        • Provides escalation pathways if document upload tasks are not completed.
        • Enables admins to configure document lead time, grace period, and reminder frequency.
        • Supplier managers or contacts can fill the expiry date while uploading documents. Based on this, automated upload document tasks are created (Supported only in the Australia release).
        • Ensures seamless management of documents with expiration dates and reduces manual oversight on renewals.
      • Assess supplier performance at scale powered by the Smart Assessment Engine application.
        • Bulk distribution via segmentation rules: Associate assessment templates with supplier segments to survey hundreds of suppliers at once, replacing manual one-off outreach.
        • Internal stakeholder completion: Sourcing and procurement teams complete assessments in the Source-to-Pay Workspace, keeping evaluations centralized and auditable.
        • Supplier self-service completion: Supplier contacts complete their assessments through the Supplier Collaboration Portal.
      • Email-driven capabilities to simplify supplier interactions and centralize communication.
        • Email-based task completion: Suppliers can directly complete tasks via email, such as marking tasks complete, playing videos, and accessing shared links.
        • Centralized email tab: Email tab at supplier, case, and task levels to view all communications in one place.
        • Email summarization: Summarization within emails provides quick and clear context for users (for tasks and cases).
    Version 5.6.0 - March 2026 (Yokohama)
    • New:
      • Monitor and enforce time-bound documents from suppliers by:
        • Providing escalation pathways if document upload tasks are not completed.
        • Enabling admins to configure document lead time, grace period, and reminder frequency.
        • Ensures seamless management of documents with expiration dates and reduces manual oversight on renewals.
      • Assess supplier performance at scale powered by the Smart Assessment Engine application.
        • Bulk distribution via segmentation rules: Associate assessment templates with supplier segments to survey hundreds of suppliers at once, replacing manual one-off outreach.
        • Internal stakeholder completion: Sourcing and procurement teams complete assessments in the Source-to-Pay Workspace, keeping evaluations centralized and auditable.
        • Supplier self-service completion: Supplier contacts complete their assessments through the Supplier Collaboration Portal.
      • Email-driven capabilities to simplify supplier interactions and centralize communication.
        • Email-based task completion: Suppliers can directly complete tasks via email, such as marking tasks complete, playing videos, and accessing shared links.
        • Centralized email tab: Email tab at supplier, case, and task levels to view all communications in one place.
        • Email summarization: Summarization within emails provides quick and clear context for users (for tasks and cases).
    Version 5.0.2 - September 2025
    • Fixed: Minor fixes
    • Features:
      • The Supplier Common Architecture application enables employees to collaborate with suppliers by:
        • Having a single repository for all supplier-related data.
        • Simplify and streamline the way employees engage with suppliers to request help in sourcing, procuring goods and services, or assisting suppliers with issues.
        • Suggest and guide employees to correct suppliers.
    Version 4.2.2 - September 2025 (Yokohama)
    • Fixed: Minor fixes
    • Features:
      • The Supplier Common Architecture application enables employees to collaborate with suppliers by:
        • Having a single repository for all supplier-related data.
        • Simplify and streamline the way employees engage with suppliers to request help in sourcing, procuring goods and services, or assisting suppliers with issues.
        • Suggest and guide employees to correct suppliers.
    Version 5.0.1 - August 2025
    • New: Added Relish validations for existing suppliers, including Address, Banking, and Sanctions checks.
    • Fixed: Minor fixes
    Version 4.2.0 - May 2025
    Minor fixes.
    Version 4.1.0 - March 2025
    Minor fixes.
    Version 3.0.0 - December 2024
    • Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials
    • Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform
    Version 2.9.0 - November 2024
    • New:
      • Implementation of segmentation rule table.
      • Customisation of segmentation rule actions with custom scripts.
      • Scheduled jobs which executes segmentation rule based on frequency.
    Version 2.8.2 - September 2024 (Washington DC)
    • Fixed:
      • The issue where the supplier contact could read the payment information of other suppliers has been fixed.
      • The activity definition missing error seen in the Supplier onboarding playbook has been resolved.
      • The issue causing the "Mark complete" button to show in the Review case lane of the Case playbook has been fixed.
    Version 2.4.8 - September 2024 (Vancouver)
    Fixed: The issue where the supplier contact could read the payment information of other suppliers has been fixed.
    Version 2.8.1 - August 2024
    Minor fixes.
    Version 2.6.9 - July 2024
    • Fixed:
      • The Close notes field and Reject Supplier button are now displayed properly in the Supplier onboarding playbook.
      • The Close notes field is now rendered properly in the Case playbook for all case types.
      • Fixed issue related to the Skip button being unresponsive or not visible in playbooks.
    Version 2.6.7 - June 2024
    • Fixed:
      • You no longer receive an error when creating a task of action type Survey.
      • After upgrading to the Washington DC release from prior releases, the Action description field data is now copied to the Description field for supplier tasks.
      • The Sign document supplier task is now marked as Closed complete in the Source-to-Pay Workspace after you complete the document task in the Supplier Collaboration Portal.
    Version 2.6.2 - May 2024
    Minor fixes.
    Version 2.5.0 - February 2024
    Minor fixes.
    Version 2.4.2 - November 2023
    Minor fixes.
    Version 2.3.3 - August 2023
    Minor fixes.
    Version 2.2.1 - May 2023
    Changed: Renamed this application to Supplier Common Architecture. This application was formerly named Supplier Common.
    Version 2.0.1 - February 2023

    The ServiceNow Supplier Common Architecture application enables employees to engage and collaborate with suppliers anytime, anywhere.