Proactive Customer Service Operations with Event Management release notes

Release version: Store

Updated March 12, 2026

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Version history for the ServiceNow® Proactive Customer Service Operations with Event Management application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 25.0.2 - March 2026: Provides integration between Customer Service Management (CSM) and ITOM Event Management. It enables customers to create cases proactively from alerts either manually or through automation and track accounts and corresponding install base items.