--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Technology Product Support Case release notes # Technology Product Support Case release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Version history for the Technology Product Support Case application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 4.4.5 - September 2026 (Australia) : No new features in this release. Version 4.2.20 - September 2026 (Zurich) : No new features in this release. Version 4.3.12 - August 2026 (Australia) : Done OTTO Rebranding work on existing code. Version 4.2.13 - August 2026 (Zurich) : This application is included in the August 2026 A bundle as part of the coordinated TMT Service Management Bundle release. All existing functionality remains fully operational and consistent with the prior release. Version 4.1.11 - August 2026 (Yokohama) : This application is included in the August 2026 A bundle as part of the coordinated TMT Service Management Bundle release. All existing functionality remains fully operational and consistent with the prior release. Version 4.3.6 - July 2026 (Australia) : * This release contains one targeted fix to ensure correct upgrade behaviour on existing instances. * Form element upgrade-safety fix --- Two sys_ui_element entries in the case form section now carry the correct INSERT_OR_UPDATE action tag, ensuring those records are applied correctly during upgrade rather than being skipped on instances where they already exist. Version 4.2.7 - July 2026 (Zurich) : * This release contains one targeted fix to ensure correct upgrade behaviour on existing instances. * Form element upgrade-safety fix --- Two sys_ui_element entries in the case form section now carry the correct INSERT_OR_UPDATE action tag, ensuring those records are applied correctly during upgrade rather than being skipped on instances where they already exist. Version 4.1.7 - July 2026 (Yokohama) : * This release contains one targeted fix to ensure correct upgrade behaviour on existing instances. * Form element upgrade-safety fix --- Two sys_ui_element entries in the case form section now carry the correct INSERT_OR_UPDATE action tag, ensuring those records are applied correctly during upgrade rather than being skipped on instances where they already exist. Version 4.3.2 - June 2026 (Australia) : * No new features are being released in this version. This release focuses on platform compliance, security hardening, and quality improvements to keep the application current with the latest platform standards. * Platform compliance --- Updates to meet platform-wide security directives including default-deny agentic AI ACLs, cross-scope access enforcement, and CSRF protection on public APIs. * Security \& ACL hardening --- Embedded query ACLs directly into product source code, eliminating the need for customers to re-run audits after install or upgrade. * Platform readiness --- Java 21 compile support and related framework upgrades to stay current with the underlying platform. * Accessibility --- WCAG 2.2 AA + 400% zoom/reflow support --- Now meets the accessibility bar for this release. {#store-rn-public-sector-tech-product-support-case__ul_ok3_fcm_kjc} Version 4.2.2 - June 2026 (Zurich) : * No new features are being released in this version. This release focuses on platform compliance, security hardening, and quality improvements to keep the application current with the latest platform standards. * Platform compliance --- Updates to meet platform-wide security directives including default-deny agentic AI ACLs, cross-scope access enforcement, and CSRF protection on public APIs. * Security \& ACL hardening --- Embedded query ACLs directly into product source code, eliminating the need for customers to re-run audits after install or upgrade. * Platform readiness --- Java 21 compile support and related framework upgrades to stay current with the underlying platform. * Accessibility --- WCAG 2.2 AA + 400% zoom/reflow support --- Now meets the accessibility bar for this release. {#store-rn-public-sector-tech-product-support-case__ul_zj1_gcm_kjc} Version 4.1.2 - June 2026 (Yokohama) : * No new features are being released in this version. This release focuses on platform compliance, security hardening, and quality improvements to keep the application current with the latest platform standards. * Platform compliance --- Updates to meet platform-wide security directives including default-deny agentic AI ACLs, cross-scope access enforcement, and CSRF protection on public APIs. * Security \& ACL hardening --- Embedded query ACLs directly into product source code, eliminating the need for customers to re-run audits after install or upgrade. * Platform readiness --- Java 21 compile support and related framework upgrades to stay current with the underlying platform. * Accessibility --- WCAG 2.2 AA + 400% zoom/reflow support --- Now meets the accessibility bar for this release. {#store-rn-public-sector-tech-product-support-case__ul_u1n_gcm_kjc} {#store-rn-public-sector-tech-product-support-case__ul_hby_2cm_kjc} Version 4.3.0 - April 2026 (Australia) : The Technology Product Support Case application enables technology companies to provide support for digital products and services. The Technology Product Support Case application includes the following features: * A case type dedicated to technology product support case needs. * A record page and a playbook experience for CSM Configurable Workspace that agents can use to research and resolve customer issues. * A portal experience that agents and customers can use to report issues and communicate with each other. {#store-rn-public-sector-tech-product-support-case__ul_h3q_sqs_t3c} Version 4.2.0 - April 2026 (Zurich) : * The Technology Product Support Case application enables technology companies to provide support for digital products and services. * The Technology Product Support Case application includes the following features: * A case type dedicated to technology product support case needs. * A record page and a playbook experience for CRM Workspace that agents can use to research and resolve customer issues. * A portal experience that agents and customers can use to report issues and communicate with each other. {#store-rn-public-sector-tech-product-support-case__ul_asf_xqs_t3c} {#store-rn-public-sector-tech-product-support-case__ul_uh5_wqs_t3c} Version 4.1.0 - April 2026 (Yokohama) : * The Technology Product Support Case application enables technology companies to provide support for digital products and services. * The Technology Product Support Case application includes the following features: * A case type dedicated to technology product support case needs. * A record page and a playbook experience for CRM Workspace that agents can use to research and resolve customer issues. * A portal experience that agents and customers can use to report issues and communicate with each other. {#store-rn-public-sector-tech-product-support-case__ul_sxp_wqs_t3c} {#store-rn-public-sector-tech-product-support-case__ul_ncf_wqs_t3c} Version 3.10.8 - March 2026 (Australia) : For this release, we have not developed any new features. Version 3.10.6 - March 2026 (Zurich) : For this release, we have not developed any new features. Version 3.10.4 - March 2026 (Yokohama) : For this release, we have not developed any new features. Version 3.8.1 - December 2025 (Yokohama) : * Developed Sentiment Analysis alongside the description feature. * Granular admin Security Directive implemented to restrict access of feature only to Granular admin not system admin {#store-rn-public-sector-tech-product-support-case__ul_ssy_xf4_nhc} Version 3.7.1 - December 2025 (Xanadu) : * Developed Sentiment Analysis alongside the description feature. * Granular admin Security Directive implemented to restrict access of feature only to Granular admin not system admin {#store-rn-public-sector-tech-product-support-case__ul_c5k_yf4_nhc} Version 3.6.0 - August 2025 : * Bug fixes: * Test Re-run Issue: The Re-Run icon now correctly triggers test execution in CSM/FSM Workspace and SOW Workspace. * Diagnose Activity Access: Tech Support Agent role users can now view Diagnose Activity tabs under Diagnostic Tasks. * Validation Fix: Users can no longer re-run flows in Pending for inputs without filling mandatory fields. * Test Characteristic Sync: Mandatory characteristics now sync properly in the re-run window for Pending for input state. * TPSC Record Producer: Improvements applied to the Service Portal version of the record producer. * Scheduler Fix: Incident, Change, HI-TEC and SPC test runs now respect scheduler timings and no longer run instantly. {#store-rn-public-sector-tech-product-support-case__ul_fqj_zpb_cgc} * Updates: * AI Recommendations: Recommended Actions now appear in the Contextual Side Panel with AI Search results. * AI Search Scope: AI Search now includes the Subject' field for High-Tech cases by default. * Changes in the TPSC record producer on the service portal * Included all changes from the Telecom Zurich release to maintain alignment across products. {#store-rn-public-sector-tech-product-support-case__ul_awd_1qb_cgc} Version 3.5.0 - August 2025 (Yokohama) : * Bug fixes: * Test Re-run Issue: The Re-Run icon now correctly triggers test execution in CSM/FSM Workspace and SOW Workspace. * Diagnose Activity Access: Tech Support Agent role users can now view Diagnose Activity tabs under Diagnostic Tasks. * Validation Fix: Users can no longer re-run flows in Pending for inputs without filling mandatory fields. * Test Characteristic Sync: Mandatory characteristics now sync properly in the re-run window for Pending for input state. * TPSC Record Producer: Improvements applied to the Service Portal version of the record producer. * Scheduler Fix: Incident, Change, HI-TEC and SPC test runs now respect scheduler timings and no longer run instantly. {#store-rn-public-sector-tech-product-support-case__ul_xxs_2xm_bgc} * Updates: * AI Recommendations: Recommended Actions now appear in the Contextual Side Panel with AI Search results. * AI Search Scope: AI Search now includes the 'Subject' field for High-Tech cases by default. * Changes in the TPSC record producer on the service portal * Included all changes from the Telecom Zurich release to maintain alignment across products. {#store-rn-public-sector-tech-product-support-case__ul_c1q_fxm_bgc} Version 3.4.0 - August 2025 (Xanadu) : * Bug fixes: * Test Re-run Issue: The Re-Run icon now correctly triggers test execution in CSM/FSM Workspace and SOW Workspace. * Diagnose Activity Access: Tech Support Agent role users can now view Diagnose Activity tabs under Diagnostic Tasks. * Validation Fix: Users can no longer re-run flows in Pending for inputs without filling mandatory fields. * Test Characteristic Sync: Mandatory characteristics now sync properly in the re-run window for Pending for input state. * TPSC Record Producer: Improvements applied to the Service Portal version of the record producer. * Scheduler Fix: Incident, Change, HI-TEC and SPC test runs now respect scheduler timings and no longer run instantly. {#store-rn-public-sector-tech-product-support-case__ul_ywn_gqb_cgc} * Updates: * AI Recommendations: Recommended Actions now appear in the Contextual Side Panel with AI Search results. * AI Search Scope: AI Search now includes the Subject' field for High-Tech cases by default. * Changes in the TPSC record producer on the service portal * Included all changes from the Telecom Zurich release to maintain alignment across products. {#store-rn-public-sector-tech-product-support-case__ul_hfj_hqb_cgc} Version 3.3.0 - February 2025 : * New features: * Ux work to show Diagnostics test definition with the product model - UI capability to support diagnostics as a capability for troubleshooting purposes. * Resolution tasks to be shown post the diagnostics - Test and Diagnostics outcome should result in the creation of the resolution task. {#store-rn-public-sector-tech-product-support-case__ul_dtf_ydq_c2c} {#store-rn-public-sector-tech-product-support-case__ul_jny_vdq_c2c}{#store-rn-public-sector-tech-product-support-case__latest-store-rn-public-sector-tech-product-support-case} {#store-rn-public-sector-tech-product-support-case__latest-store-rn-public-sector-tech-product-support-case} Version 1.1.2 - November 2024 : * Fixed: * Health scan Defect - HealthScan issue reported Report View ACL on the table sn_tech_product_support_case_type_category. * Install base version dependency on Glide {#store-rn-public-sector-tech-product-support-case__ul_hcv_tdl_fdc} {#store-rn-public-sector-tech-product-support-case__ul_rlj_tdl_fdc} Version 1.0.0 - May 2024 : The Technology Product Support Case application is included in the Technology Provider Service Management and Telecommunications Service Management products. The ServiceNow \& Technology Product Support Case application enables Telecommunications, Media, and Technology companies to support digital products and services. Features for this application include Case Type, Record Page, Playbook, and Record Producer.