---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# ServiceNow Otto for Privacy Management release notes

# ServiceNow Otto for Privacy Management release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow®
ServiceNow Otto for Privacy Management application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 23.0.2 - September 2026 (Brazil)
:
    * New: New AI based reviewer assistant to manage and recommend impacted control objectives and risk statements for privacy screening and impact assessments.
    * Changed:
      * ServiceNow OTTO Branding Updates
        * Updated the application to reflect ServiceNow's new OTTO branding, replacing Now Assist references for a consistent AI experience across the platform.

Version 22.5.0 - August 2026 (Australia)
:
    * Changed:
      * ServiceNow OTTO Branding Updates
        * Updated the application to reflect ServiceNow's new OTTO branding, replacing Now Assist references for a consistent AI experience across the platform.

Version 22.2.6 - August 2026 (Zurich)
:
    * Changed:
      * ServiceNow OTTO Branding Updates
        * Updated the application to reflect ServiceNow's new OTTO branding, replacing Now Assist references for a consistent AI experience across the platform.
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      {#store-grc-rn-now-assist-privacy-management__ul_uvz_jsw_bkc}
    {#store-grc-rn-now-assist-privacy-management__ul_tvz_jsw_bkc}

Version 22.4.0 - July 2026 (Australia)
:   Changed: All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.

Version 22.3.1 - June 2026 (Australia)
:
    * New:
      * Implemented meta data changes to enable AI native support to all the skills and agents on regulatory change management product.
      * All the plugin dependency \& role changes to enable AI Native capabilities are implemented as part of this application.
    * Changed: The Now Assist issue summarization skill includes new configuration records offering descriptions and guides for configuration and prompt customization, enhancing the administrator and end-user experience without requiring upgrade actions.

Version 22.2.0 - May 2026 (Australia)
:   Fixed: Updated the protection policy for the Suggest Potential Risks use case and the Risk Identification Agent to read-only to ensure seamless functionality for customers on the Advanced tier.

Version 22.0.1 - March 2026
:
    * New:
      * Privacy case summarization highlights the key insights and related information of privacy cases.
      * Third-party (3P) model support for the privacy case summarization skill.
      {#store-grc-rn-now-assist-privacy-management__ul_mqx_snw_l3c}

Version 21.1.3 - December 2025 (Zurich)
:   Now Assist for Privacy Management consists of generative AI (Gen AI) and Agentic AI features that improve productivity, team coordination, and overall efficiency when using Privacy Management.