Service Graph Connector for Observability - Dynatrace release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
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    Summary of Service Graph Connector for Observability - Dynatrace release notes

    The Service Graph Connector for Observability - Dynatrace integrates Dynatrace monitoring data into the ServiceNow Configuration Management Database (CMDB). It imports hosts, processes, services, and applications, creating service maps that illustrate relationships among applications, services, and infrastructure. This enables ServiceNow customers to enhance CMDB accuracy, improve service impact analysis, and streamline operations with enriched observability data.

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    Key Features

    • Data Enrichment: Enhanced host attributes including MAC address, serial number, manufacturer, model, CPU, OS version, and virtualization flags improve reconciliation and reduce duplicate CIs.
    • Process and Application Mapping: Standardized naming for common services (e.g., MSSQL, NGINX, WebSphere, Apache) and enriched process metadata support better identification and classification of Application CIs.
    • Cloud and Container Discovery: Expanded discovery of cloud resources from Azure and AWS (e.g., VMs, databases, storage, load balancers, serverless functions) and Kubernetes elements (namespaces, nodes, pods, containers, services), along with Docker container and image relationships.
    • OAuth and API Integration: Support for OAuth connection setup for Grail-enabled tenants facilitates secure ingestion of logs and metrics.
    • Multi-instance and Payload Handling: Added support for multi-instance setups, optimized REST API calls, and addressed payload size limitations to ensure robust data ingestion.
    • Extensibility and Configuration: New frameworks for process metadata enrichment, properties to save REST responses, insert unclassified applications, and control event ingestion provide flexibility for customization and troubleshooting.
    • Improved Relationship Management: Accurate mapping of VM-to-server, Docker container-host, and service relationships avoids duplication and enhances CMDB integrity.
    • User Experience and Security: Role-based visibility improvements ensure admin features are restricted appropriately, and navigation has been streamlined under Integration Commons for easier access.

    Practical Benefits for ServiceNow Customers

    • Improved CMDB data quality and accuracy through enriched and standardized data from Dynatrace.
    • Comprehensive visibility into cloud, container, and application environments supports better service impact and root cause analysis.
    • Seamless integration and secure data ingestion reduce operational overhead and improve observability workflows.
    • Customization options help tailor data ingestion and processing to specific organizational needs.
    • Ongoing enhancements and bug fixes ensure reliable performance and compatibility with evolving Dynatrace APIs and ServiceNow platforms.

    Version history for the Service Graph Connector for Observability - Dynatrace application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.15.0 - June 2026
    • Changed:
      • Enhanced CMDB data quality with richer host attributes, such as MAC address, serial number, manufacturer, model, CPU, OS version, and virtualization flag, improving reconciliation and reducing duplicates.
      • Standardized process naming for MSSQL, NGINX, WebSphere, and Apache for better reconciliation with Application CIs discovered from other sources.
      • Introduced a new extensibility framework for enriching process metadata from Dynatrace. Enriched the data populated for WebSphere CIs with cell and node values.
      • Fixed duplicate Application CIs on Windows via path normalization.
      • Added AWS RDS Cloud Database and Service relationships.
      • Renamed the connector to Dynatrace Classic in the SGC Central Create Connection UI.
    Version 1.14.1 - March 2026
    • Changed:
      • Updated the logic for the normalization of process paths, parameters, and command-line argument values for Windows processes to be with consistent with the processing logic for Linux processes.
      • Established VM-to-server relationships for Azure VMs.
      • Added unique environment values to the service name to prevent service record flapping.
      • Added support for classifying Solaris servers.
    Version 1.13.1 - September 2025
    • Fixed:
      • Addressed errors caused by payloads larger than 32 MB.
      • Added missing tags for Kubernetes data.
      • Bug fixes and other minor improvements.
    Version 1.13.0 - August 2025
    • New:
      • Added support for setting up OAuth connection for Grail-enabled tenant from SGC Central for logs and metrics ingestion.
      • Added support for ingestion of Custom Application from Dynatrace.
      • Additional mapping for Docker Images with the inclusion of Name, Image ID, and Image Digest information.
      • Added relationships between Docker Image and Docker Container, and Docker Container and Host.
    • Changed:
      • Prior to this release, all service types, except DATABASE_SERVICE, are mapped to cmdb_ci_service_calculated. DATABASE_SERVICE is mapped to Database Instance. Beginning with the v1.13 release, all service types are mapped to cmdb_ci_service_calculated.
      • The install status of the Docker Container is now determined based on the value of the properties.containerStatus.state field in the incoming payload.
      • Updated the AWS EC2 instance mapping to use the host entityId to ensure accurate relationship creation with the Host CI from the SGO-Dynatrace Hosts data source, thereby avoiding duplicate Host CI insertion.
    Version 1.12.0 - May 2025
    • New:
      • Support for setting up and monitoring connections using SGC Central.
      • New property (sn_dynatrace_integ.saveRESTResponseAsAttachment) to save the response from Dynatrace as an attachment with a .json extension.
      • Optimized REST API calls for efficient data retrieval.
      • Support for discovering new cloud elements:
        • Azure: Scale sets VM, CosmosDB, RDS, SQL Server, Function App.
        • AWS: S3 Bucket, DynamoDB, RDS, Lambda Functions.
    • Fixed: PRB1843990: Issue with importing Kubernetes data and other entities with a larger payload.
    Version 1.11.0 - December 2024
    • New:
      • Added a property (sn_dynatrace_integ.createUnmatchedApplicationCIs) to insert unclassified applications into the cmdb_ci_appl table.
      • Added ability to discover new cloud elements:
        • Azure: Service Account, Data Center, Virtual Machine, Load Balancer, Storage Account
        • AWS: Service Account, Data Center, EC2, Load Balancer
      • Added ability to discover new Kubernetes elements:
        • Namespace
        • Node
        • Pod
        • Container
        • Services
    Version 1.10.0 - August 2024
    • New:
      • Implemented application classification into the proper configuration management database (CMDB) class.
      • Added discovery capabilities to include Kubernetes clusters, nodes, namespaces, pods, Docker containers, and services.
    Version 1.9.0 - March 2024
    • New: Adopt new V2 APIs of Dynatrace.
    • Fixed:
      • Fixed impact calculation getting executed multiple times for the same Service
      • Menus intended for admin users in the application navigator will no longer appear for non-admin users
    Version 1.8.0 - September 2023
    • New: Support for the common connection framework
    • Fixed:
      • Added the connectionAliasSysId parameter in the flow designer actions
      • Fixed the relationship between the process group and calculated services
      • Mapped the correct source native key (SNK) in the class mapping for Configuration Item 2 - To Service
      • Populated Metric data in a multi-instance setup
      • The Impact Rule [em_impact_rule] will not be created if it doesn't exist in the service
    Version 1.7.1 - March 2023
    Fixed: Update the library path.
    Version 1.6.7 - August 2022
    • New:
      • Add support for multi-instance
      • Add property to conditionally bring in running processes
      • Allow adding events with no matching CI
    • Fixed:
      • Invalid groups have been created that start with "-APPLICATION".
      • Problem Notification setup displays an error.
    Version 1.4.0 - May 2022
    Changed: Move the left navigation items of Dynatrace to the Integration Commons Service Graph Connectors navigation menu.
    Version 1.3.0 - November 2021
    Changed: Removed the dependency on Observability Commons. This allows customers without Event Management to install and use this integration without the event ingestion feature.
    Version 1.2.1 - September 2021
    • The Service Graph Connector for Observability - Dynatrace imports the following type of data from Dynatrace to ServiceNow CMDB:
      • Hosts
      • Processes
      • Services
      • Applications
    • A Service Map is created using the relationship between various applications, application services and infrastructure elements.