Complaint Case AI Agents collection release notes

Release version: Store

Updated December 11, 2025

1 minute to read

Version history for the ServiceNow® Complaint Case AI Agents collection application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 1.0.0 - December 2025: The Complaint Case AI Agent collection automates and enhances the complaint resolution process by gathering missing information, detecting customer sentiment, categorizing complaints, and proposing resolutions. It supports human agents by managing complaint intake, triage, research, resolution, and ongoing communication, reducing manual effort and case closure time from weeks to minutes.