---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

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    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

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---

# Complaint Case AI Agents collection release notes

# Complaint Case AI Agents collection release notes {#ariaid-title1}

Release version: Store  
Updated December 11, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow® Complaint Case AI Agents collection application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 1.0.0 - December 2025
:   The Complaint Case AI Agent collection automates and enhances the complaint resolution process by gathering missing information, detecting customer sentiment, categorizing complaints, and proposing resolutions. It supports
    human agents by managing complaint intake, triage, research, resolution, and ongoing communication, reducing manual effort and case closure time from weeks to minutes.