Customer Contracts and Entitlements release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Customer Contracts and Entitlements application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.3.0 - June 2026
    ACL related fixes
    Version 14.2.0 - May 2026
    Minor Defect Fixes
    Version 14.1.0 - April 2026
    Change: Hierarchical display for Customer Contract Lines for better experience while using the contracts and initiating different actions.
    Version 14.0.0 - March 2026
    • New:
      • View ramp details for contract lines that are a part of a quantity or price ramp deal.
      • View the contributing contract lines to derived price products in contract line price adjustments.
      • View consolidation history on contract lines and contracts.
    Version 13.1.0 - February 2026
    New: Defect fixes to read only fields in tables.
    Version 13.0.0 - December 2025 (Yokohama, Zurich)
    • New:
      • Enhancements for enabling calculation of delta amount on quote and line traceability, during contract line upsells and downsells.
      • Capture contract lines for deals with price and quantity ramps and view ramp details from contract lines.
      • Introduced granular admin roles on customer contracts for enhanced security.
    Version 11.0.0 - August 2025 (Yokohama, Zurich)
    New: Data model improvements to support advanced lifecycle change management workflows.
    Version 10.0.0 - August 2025 (Xanadu)
    New: Data model improvements to support advanced lifecycle change management workflows.
    Version 9.0.0 - May 2025 (Yokohama)
    New: Added new fields to capture renewal pricing information.
    Version 8.0.0 - May 2025 (Xanadu, Washington DC)
    New: Added new fields to capture renewal pricing information.
    Version 7.0.0 - February 2025
    • New:
      • Added subscription pricing and location information on contract lines and entitlements
      • Added a new workspace view for service contracts and entitlements in Customer Service Management workspace
    Version 4.0.0 - November 2024
    New: Minor updates including support for product specification on contract lines.
    Version 3.0.0 - August 2024
    New: Includes minor updates to support covered products related workflows.
    Version 2.0.2 - May 2024
    • New:
      • Ability to create parent-child relationship in service contract lines
      • Corresponding updates to APIs
    Version 1.0.1 - February 2024

    Customer Contracts and Entitlements application provides data model to store contracts, contract lines, and entitlements. Contracts from external systems can be imported using specifically designed APIs.