Retail HQ Operations release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Retail HQ Operations application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 5.3.0 - June 2026
    • Changed:
      • IView/Track HQ Case page with detailed case information.
      • HQ Case state management, details, and field configuration.
      • HQ Task state management, details, and fields.
      • View All Plans page with plan list and Plan Details – Track Plan tab view.
    Version 4.4.0 - June 2026 (Zurich)
    • Changed:
      • HQ Case state management, details, and field configuration.
      • View/Track HQ Case page with detailed case information.
      • HQ Task state management, details, and fields.
      • View All Plans page with plan list and Plan Details – Track Plan tab view
    Version 5.1.0 - May 2026
    • New:
      • Enables HQ Operations Agents, Managers and Regional Managers to track and monitor published HQ Communication store plans
      • Added HQ case fulfilment capability in workspace for store plan
      • Added capability to track status of all HQ cases in the store plan
      • Added capability to track status of store cases generated within each HQ case
    Version 4.3.0 - May 2026 (Zurich)
    • New:
      • Enables HQ Operations Agents, Managers, and Regional Managers to track and monitor published HQ Communication store plans
      • Added HQ case fulfillment capability in workspace for store plan
      • Added capability to track the status of all HQ cases in the store plan
      • Added capability to track the status of store cases generated within each HQ case
    Version 4.1.0 - March 2026 (Australia)
    New: Enables HQ Operations Agents, Managers and Regional Managers to create structured operational store plans with defined cases and tasks.
    Version 3.3.0 - March 2026 (Zurich)
    New: Enables HQ Operations Agents, Managers and Regional Managers to author structured operational store plans with defined cases and tasks.
    Version 2.1.0 - August 2025
    The Retail HQ Operations application enables effective coordination between HQ teams. It facilitates the execution of assigned work and allows HQ teams to monitor progress.