---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Retail HQ Operations release notes

# Retail HQ Operations release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Retail HQ Operations application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 6.0.3 - September 2026 (Brazil)
:   New: Java 21 compatibility

Version 5.5.0 - September 2026 (Australia)
:   Removed: The existing Track Plan tab has been removed.

Version 5.4.0 - July 2026
:   Changed: Support for now-sdk APIs is enabled.

Version 5.3.0 - June 2026
:
    * Changed:
      * IView/Track HQ Case page with detailed case information.
      * HQ Case state management, details, and field configuration.
      * HQ Task state management, details, and fields.
      * View All Plans page with plan list and Plan Details -- Track Plan tab view.

Version 4.4.0 - June 2026 (Zurich)
:
    * Changed:
      * HQ Case state management, details, and field configuration.
      * View/Track HQ Case page with detailed case information.
      * HQ Task state management, details, and fields.
      * View All Plans page with plan list and Plan Details -- Track Plan tab view

Version 5.1.0 - May 2026
:
    * New:
      * Enables HQ Operations Agents, Managers and Regional Managers to track and monitor published HQ Communication store plans
      * Added HQ case fulfilment capability in workspace for store plan
      * Added capability to track status of all HQ cases in the store plan
      * Added capability to track status of store cases generated within each HQ case
      {#store-rn-csm-retail-hq-ops__ul_c54_52c_cjc}
    {#store-rn-csm-retail-hq-ops__ul_b54_52c_cjc}

Version 4.3.0 - May 2026 (Zurich)
:
    * New:
      * Enables HQ Operations Agents, Managers, and Regional Managers to track and monitor published HQ Communication store plans
      * Added HQ case fulfillment capability in workspace for store plan
      * Added capability to track the status of all HQ cases in the store plan
      * Added capability to track the status of store cases generated within each HQ case

Version 4.1.0 - March 2026 (Australia)
:   New: Enables HQ Operations Agents, Managers and Regional Managers to create structured operational store plans with defined cases and tasks.

Version 3.3.0 - March 2026 (Zurich)
:   New: Enables HQ Operations Agents, Managers and Regional Managers to author structured operational store plans with defined cases and tasks.

Version 2.1.0 - August 2025
:   The Retail HQ Operations application enables effective coordination between HQ teams. It facilitates the execution of assigned work and allows HQ teams to monitor progress.