ITOM Content Service release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of ITOM Content Service Release Notes

    The ITOM Content Service on the ServiceNow Store provides continuous updates to enhance discovery, mapping, and integration capabilities for IT Operations Management. These release notes detail improvements, fixes, and new features across versions from February 2024 through June 2026, helping ServiceNow customers understand enhancements in content sharing, data accuracy, and access control relevant to their ITOM environment.

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    Key Features

    • Access Controls: Starting in version 1.8.0 (June 2026), predefined query access controls enable better management of access to all ITOM Content Service tables.
    • Data Sharing and Opt-In: Customers can opt-in to share Service Info data of mapped candidates and process fingerprints with the Continuance Delivery System (CDS), gaining access to enriched data such as the Application Service Candidate table and weekly updated classifiers and SNMP OIDs.
    • File-Based Discovery Enhancements: Integration with file-based Discovery now populates the File Information [cmdbfileinformation] table and includes product and publisher info from classifiers for unidentified files, improving discovery accuracy.
    • Improved Mapping and Visualization: Enhanced service info for Application Service Candidates in Service Mapping and introduction of visualization maps provide deeper insights into application components and their interactions.
    • Integration Improvements: Fixes have been applied to improve compatibility with Software Asset Management (SAM) and resolve issues related to duplicate records and probe functionality.
    • Content Management: Introduction of a Dynamic Content table and a structured opt-in activation with categories (Basic, Advanced, Expert) streamline content management and activation choices.
    • Bug Fixes and Stability: Multiple fixes address syncing errors, scope issues during syncing, SNMP OID tagging cleanup, and special character handling in product and publisher names to ensure smoother operations.

    Practical Benefits for ServiceNow Customers

    • Improved Data Quality and Accuracy: Enhanced classifiers, process fingerprints, and SNMP OIDs improve discovery and mapping precision, supporting better CMDB integrity.
    • Secure and Controlled Access: Access control enhancements allow organizations to manage who can view and interact with ITOM Content Service tables, supporting governance requirements.
    • Streamlined Content Activation: Opt-in categories help customers tailor content activation according to their expertise and needs, simplifying configuration and maintenance.
    • Better Integration and Compatibility: Fixes related to SAM and File-Based Discovery ensure smoother integration and fewer errors, reducing administrative overhead.
    • Continuous Improvement via Shared Data: Opting to share anonymous data with CDS provides customers with regularly updated application fingerprints and SNMP OIDs, enhancing discovery capabilities over time.

    Version history for the ITOM Content Service application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.8.0 - June 2026
    New: Control access through predefined query access controls for all ITOM Content Service tables.
    Version 1.7.1 - March 2026
    Fixed: Smart Content Candidates Sync now correctly validates and syncs product and publisher names that contain forward slashes or parentheses.
    Version 1.6.3 - December 2025
    New: Opt in to share the Service Info data of mapped candidates and gain access to the Application Service Candidate [application_service_candidate] table.
    Version 1.5.2 - September 2025
    • Changed: Enhanced service info provided to Application Service Candidates in Service Mapping to provide more accurate and useful information.
    • Fixed: Minor fixes for SAM integration and probe compatibility.
    Version 1.5.1 - May 2025
    • Fixed:
      • Added a dependency for File-Based Discovery (FBD) to fix the error "Rule entry under cmdb_ci_hardware identifier using non-existent tables is ignored during identification" when FBD wasn't installed (PRB1827349).
      • On the Process Classifications form, the "Sync candidates" and the "Sync From CDS" buttons are now displayed only in the Global scope to fix the issue that records get the scope of the current scope during syncing (PRB1808614).
      • Added a delete mechanism for incorrect SNMP OID tagging to clean up unnecessary SNMP OIDs in the customer environment (PRB1804969).
    Version 1.4.2 - November 2024
    • New:
      • ITOM Content Service using file-based Discovery populates the File Information [cmdb_file_information] table.
      • ITOM Content Service records synced from the Continuance Delivery System (CDS) display smart_content as the value in the Updated by field.
    • Fixed:
      • CDS better manages downloads across instances.
      • Sync works even if a product contains special characters.
    Version 1.3.1 - August 2024
    • New: UT framework
    • Fixed: SAM Integration improvements
    • Removed: Smart Content Dashboard deprecation (See the Content 360 documentation)
    Version 1.2.10 - July 2024
    Compatibility for the new ITOM Content Service Plugin.
    Version 1.2.8 - May 2024
    • New:
      • An application and a Service Mapping visualization map are constructed to gain insights into its constituent components and their interactions
      • For file-based discovery, the product and publisher information from the classifier is included in the unidentified file information
      • A predefined list of set-up categories is added to the opt-in activation, to streamline the process
        • Basic - activate several categories
        • Advanced - activate more categories
        • Expert - give the user the option to choose what to activate
      • A Dynamic Content table is added.
    • Fixed: The integration of Smart Content with Software Asset Management- the issue of duplicate "FileDetails" records in Trigger Probes is resolved byclassifier fixes.
    Version 1.2.4 - February 2024
    ITOM Content Service Opt-in to share the processes fingerprints and SNMP System OIDs data to the Continuance Delivery System (CDS) infrastructure. Shared anonymous datasets from all discovery customers will be used by AI Librarians to create application fingerprints (process classifiers) and the curated SNMP OIDs, and application fingerprint data will be delivered back to the customer instances. Content Service deliver new process classifiers / SNMP OIDs every week.