--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Service Operations Workspace Express List release notes # Service Operations Workspace Express List release notes {#ariaid-title1} Release version: Store Updated August 1, 2024 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Operations Workspace Express List release notes The Service Operations Workspace Express List is a powerful tool within ServiceNow's AIOps product designed to streamline alert management. It provides a centralized, dynamically updated list of alerts that allows users to efficiently triage, analyze root causes, and remediate issues quickly without switching between multiple screens. The Express List offers real-time insights, dynamic filtering options, integrated remediation actions, and a preview pane for quick context, significantly enhancing operational efficiency and productivity in IT operations. Show full answer Show less ## Key Features * **Dynamic Filtering:** Customize alert views based on priority, configuration items, impacted services, alert tags, and other criteria to prioritize critical issues effectively. * **Real-Time Updates:** The alert list continuously refreshes to keep users informed of the latest alerts without manual intervention. * **Integrated Remediation:** Perform remediation actions directly within the Express List, reducing navigation and accelerating issue resolution. * **Preview Pane:** Access detailed alert context quickly through a snapshot view without opening separate pages. * **Alert Assist:** Utilize Now Assist for technical analysis to simplify and enrich alerts with actionable insights. * **Manage Views:** Centralized management of user views in the Express List to tailor alert displays. * **Alert Timeline and Trends:** Features such as alert timeline view and alert trends provide visibility into repeated and similar alerts for better root cause analysis. * **Accessibility and Performance Improvements:** Updates align with WCAG 2.1AA standards and enhance load times and UI responsiveness. ## Key Outcomes * Enhanced ability to monitor and respond to alerts quickly with up-to-date, consolidated information. * Improved alert triage and root cause analysis through enriched alert details and integrated technical assistance. * Reduced operational downtime by enabling immediate remediation actions within the same interface. * Increased user productivity by minimizing context switching and simplifying alert workflows. * Consistent user experience with aligned iconography and improved UI for easier navigation and filtering. Version history for the ITOM Service Operations Workspace Express List application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 23.2.1 - June 2024 : * New: * Alert Timeline View * Link View * Free-text search of alerts * Keyboard interactions {#store-rn-itom-service-ops-ws-express-list__ul_lbs_zcw_4bc} * Changed: * Restyled the alert panel * Display time format according to user preferences {#store-rn-itom-service-ops-ws-express-list__ul_wxg_1dw_4bc} * Fixed: Alert auto-refresh issues {#store-rn-itom-service-ops-ws-express-list__ul_bgn_ycw_4bc} {#store-rn-itom-service-ops-ws-express-list__latest-store-rn-itom-service-ops-ws-express-list} {#store-rn-itom-service-ops-ws-express-list__latest-store-rn-itom-service-ops-ws-express-list} Version 23.1.2 - March 2024 : * New: * Alert Assist in Express List - Simplify and enrich alerts with technical analysis using Now Assist. * Manage views (Express List) - Centralized management of user views in Express List. * Probable root cause in alert preview panel (Express List) - Add Probable Root Cause tab to alert preview panel in Express List. * Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in Express List. * Changed: Align Source icons in Express List and Integration Launchpad. * Fixed: * Fixed loading time of large alert groups * Fixed UI for long filter name * Fixed live list filters when filtering complex columns Version 23.1.1 - March 2024 : * New: * Alert Assist in Express List - Simplify and enrich alerts with technical analysis using Now Assist. * Manage views (Express List) - Centralized management of user views in Express List. * Probable root cause in alert preview panel (Express List) - Add the Probable Root Cause tab to alert preview panel in Express List. * Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in Express List. * Changed: Align Source icons in Express List and Integration Launchpad. * Fixed: * Fixed loading time of large alert groups * Fixed UI for long filter name * Fixed live list filters when filtering complex columns Version 22.2.5 - December 2023 : * Fixed: * Missing group indication when the group is added to the list. * Updates are not placed according to the list sort. Version 22.2.4 - November 2023 : * Changed: * Performance improvements * Accessibility changes to comply with WCAG 2.1AA * Fixed: * Fixing the duration value in the preview panel * Fixing list crashes when an old filter is saved * Fixing the alert group panel * Fixing the remediation action name truncation * Fixing Cancel button theming * Fixing the alert tags columns and in preview panel Version 22.0.0 - August 2023 : * The Express List is a revolutionary tool that has transformed the way you work with alerts. Serving as a centralized and consolidated platform, the Express List streamlines the entire alert management process, enabling users to efficiently triage, conduct root cause analysis (RCA), and remediate issues with unparalleled ease and speed. * At its core, the Express List is a dynamic and constantly updated list of alerts, ensuring that users always have access to the latest data and real-time insights. Gone are the days of manual refreshing and constantly switching between various screens; with the Express List, users can stay on top of their alert workflows and take immediate action without delay. * One of the standout features of the Express List is its support for dynamic filtering. Users can quickly apply custom filters to the list, enabling them to focus on specific types of alerts based on priority, configuration items, impacted services, alert tags, or any other relevant criteria. This empowers users to prioritize their efforts, tackle critical issues first, and efficiently manage their workload. * Furthermore, the Express List is not just a passive display of data but an interactive and proactive platform. It allows users to perform remediation actions directly from within the list, reducing the need to navigate through different interfaces to address alerts. This seamless integration of remediation capabilities accelerates alert resolution and minimizes downtime, leading to updated overall efficiency. * The inclusion of a preview pane in the Express List is another valuable feature. With this functionality, users can quickly access additional context and essential details about each alert without having to open a separate page. The preview pane provides a snapshot of the alert, enabling users to grasp the nature of the issue at a glance and make more informed decisions on how to proceed. * In summary, the Express List in the AIOps product of ServiceNow is a game-changer for alert management. Its consolidated approach, real-time updates, dynamic filtering, integrated remediation actions, and preview pane provide users with a comprehensive and intuitive toolset to effectively tackle the complexities of IT operations. By simplifying and optimizing the alert management process, the Express List significantly improves productivity and empowers users to deliver swift and efficient resolutions, ultimately enhancing the overall performance of the organization. {#store-rn-itom-service-ops-ws-express-list__ul_lbl_hhn_2yb}