---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Now Assist Service Quality release notes

# Now Assist Service Quality release notes {#ariaid-title1}

Release version: Store  
Updated May 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow®
Now Assist Service Quality application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history {#store-rn-csm-rn-now-assist-service-quality__section_c3r_vxc_cjc}

Version 1.0.2 - May 2026
:
    * Auto QA is a native ServiceNow platform capability that automatically scores 100% of customer service cases against configurable quality parameters using AI --- replacing manual, sampled case review with comprehensive, unbiased quality assessment. Built as a scoped application inside ServiceNow CSM, it requires no new tools, no additional logins, and no integration projects.
    * Support organizations today manually review 2--15% of agent interactions per period, leaving up to 98% of interactions unseen. Auto QA closes this gap by scoring every case at closure, surfacing parameter-level scores, score trends, and AI-generated evidence justifications --- all inside the platform where supervisors and QA coaches already work.
    * Auto QA is the only quality assessment capability built natively for ServiceNow CSM customers. It turns every closed case into a quality data point, giving organizations the visibility to understand agent performance patterns at full scale.
    {#store-rn-csm-rn-now-assist-service-quality__ul_dxv_nxc_cjc}