---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Service Request Playbook release notes

# Service Request Playbook release notes {#ariaid-title1}

Release version: Store  
Updated June 11, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Service Request Playbook application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 3.12.0 - June 2026
:   Add translations for new features and defect fixes.

Version 3.11.5 - April 2026
:   Fixed: Hardcoded strings in the Service Request Playbook are now exposed for translation via Playbook Localization, resolving i18n issues across Public Sector Digital Services (PRB1968059)

Version 3.0.0 - February 2025
:   Changed: Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.{#store-rn-ps-service-request-playbook__latest-store-rn-ps-service-request-playbook}
{#store-rn-ps-service-request-playbook__latest-store-rn-ps-service-request-playbook}

Version 2.5.0 - November 2024
:   Changed: Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.

Version 2.4.2 - November 2023
:   Changed: The "Check for duplicate cases" activity in the Service Request Playbook was updated to automatically display similar requests by location without having to search for the requests.

Version 2.3.0 - August 2023
:   New: The 'Check for duplicate cases' activity in Service Request Playbook is updated to automatically display similar requests by location without having to search.

Version 2.1.4 - July 2023
:
    * Fixed
      * Service Request Playbook's trigger license record was added to avoid canceling playbook execution

Version 2.1.0 - May 2023
:
    * Changed:
      * Easily extend and develop digital service solutions using updated Constituent, Business, and Agency data models.
      * Capture detailed constituent and business profile information through new and updated fields for profile definition.
      * Streamline the support of digital services by using service definitions that associate government services with specific case types.

Version 2.0.1 - February 2023
:
    * New:
      * Mobile agent experience for government workers to resolve service requests on a mobile device
      * 311 Service Request service definition that enables government workers to easily create service requests from case type selector