Salesforce spoke release notes

  • Release version: Store
  • Updated June 11, 2026
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    Summary of Salesforce Spoke Release Notes

    The Salesforce Spoke for ServiceNow IntegrationHub enables seamless integration with Salesforce, allowing you to access and manage Salesforce objects such as Account, Contact, Case, Lead, Opportunity, Order, User, and more directly from your ServiceNow instance. It supports multiple Salesforce API versions and is regularly updated to enhance security, functionality, and compatibility with ServiceNow platform releases.

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    Version Compatibility and Upgrade Notes

    • Salesforce Spoke V1 is certified for ServiceNow New York release; V1.2 is certified for Orlando and Paris releases.
    • Direct upgrade from V1 to V1.2 is not supported; uninstall V1 before installing V1.2.
    • Refer to the ServiceNow Store listing for system requirements and family compatibility.

    Key Enhancements and Fixes by Version

    • Version 2.5.0 (June 2026): Security patch for non-glide ACLs to strengthen access control.
    • Version 2.4.3 (May 2026): Fixed truncation of payloads containing '%' in Create and Update Record actions, preventing request rejections by Salesforce.
    • Version 2.4.2 (March 2026): Resolved issues with redirect URL auto-population during connection setup and KMF module access policy.
    • Version 2.4.0 (January 2026): Added support for client credential OAuth grant type to enhance authentication options.
    • Version 2.3.4 (November 2025): Introduced "Check Service Cloud Feature" action and updated default activation for "Look up SOQL Query" action.
    • Version 2.3.3 (March 2025): Security improvements with bug fixes and additional validation checks.
    • Versions 2.3.0 to 2.3.2 (2024): Added new actions related to user licenses and Salesforce portal configurations; enhanced permission set license management.
    • Earlier versions (2021-2023): Included various fixes for permission set license fetching, KMF fixes, and new actions such as “Look up Document for Record.”

    Practical Benefits for ServiceNow Customers

    • Manage Salesforce data and metadata efficiently within ServiceNow workflows without switching platforms.
    • Benefit from continuous security updates ensuring safe integration with Salesforce environments.
    • Access new Salesforce capabilities and OAuth grant types to support modern authentication standards.
    • Leverage new actions for license management and feature checks to streamline Salesforce user administration.
    • Ensure compatibility with your ServiceNow release by following upgrade instructions and version certifications.

    Version history for the Integration Hub Salesforce Spoke on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Note:

    For users who have installed Salesforce spoke V1, you can't upgrade from Salesforce spoke V1 to Salesforce spoke V1.2 directly. To upgrade, you must uninstall Salesforce spoke V1 and then install Salesforce spoke V1.2.

    Salesforce spoke V1 is certified on New York and Salesforce spoke V1.2 is certified on Orlando and Paris.

    Version 2.5.0 - June 2026
    Security patch on non-glide ACLs
    Version 2.4.3 - May 2026
    Fixed: Post-ZP6HF1 platform version, payloads containing % are truncated for Create and Update Record actions, causing missing required fields and resulting in rejected requests by Salesforce
    Version 2.4.2 - March 2026
    • Fixed:
      • Redirect URL is not auto-populated during the connection configuration.
      • KMF module access policy.
    Version 2.4.1 - February 2026
    Fixed: Missing OOB report_view ACLs for multiple tables
    Version 2.4.0 - January 2026
    Added support for client credential OAuth grant type for connection and credential alias.
    Version 2.3.4 - November 2025
    • Create "Check Service Cloud Feature" action and deprecate existing "Check Service Cloud Feature (Metadata)" action
    • Mark "Look up SOQL Query" action as active by default
    Version 2.3.3 - March 2025
    Fixed a security bug and implemented additional validation checks to improve security.
    Version 2.3.2 - December 2024
    Added a new action to conform with different Salesforce Portal's config settings.
    Version 2.3.1 - November 2024
    Fixed: Look up Permission Set License for Users Stream.Added: Remove Permission Set License from Users.
    Version 2.3.0 - August 2024
    • New actions:
      • Look up users license stream
      • Look up users based entitlement stream
    • Modified existing actions: Look up users
    Version 2.2.1 - October 2023
    Fixed: 'licensable' field set to be true in plugin.xml.
    Version 2.2.0 - September 2023
    • Fixed:
      • 'Get Related Records' Flow Action, the maximum field length on the 'Relationship' field is 40 characters limiting Relationships from Salesforce
      • Unable to update Order record in Salesforce
      • Changing all the metadata actions from active true to false and changing name to the standard name
    Version 2.1.4 - August 2022
    Fixed: Patch version of Salesforce Spoke. This version includes a fix to fetch permission set licenses.
    Version 2.1.3 - February 2022
    Changed: Patch release of Salesforce Spoke for IntegrationHub. This version includes a KMF fix and changes to Action names and descriptions.
    Version 2.1.1 - December 2021
    New: Added the Look up Document for Record action.
    Version 1.0.0 - October 2020
    • Access and manage data in the Account, Contact, Case, Lead, Opportunity, Order, User, and almost any other objects of your Salesforce instance from the ServiceNow instance.
    • This spoke was built for the Salesforce API version v48.0, but may be compatible with earlier and later versions.