---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# HR Service Delivery NLU Model for Virtual Agent Conversations release notes

# HR Service Delivery NLU Model for Virtual Agent Conversations release notes {#ariaid-title1}

Release version: Store  
Updated November 3, 2023  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the HR Service Delivery NLU Model for Virtual Agent Conversations on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history {#store-rn-hr-nlu-va-conversations__section_gbr_bfj_3qb}

Version 22.2.0 - November 2023
:   New: You can now select HR cases for Topic Recommendations.{#store-rn-hr-nlu-va-conversations__latest-store-rn-hr-nlu-va-conversations}
{#store-rn-hr-nlu-va-conversations__latest-store-rn-hr-nlu-va-conversations}

Version 22.1.2 - November 2022
:   NLU model changes with consistent intents, utterances, and entities.

Version 22.0.1 - May 2022
:
    * New:
      * 401kBenefitsInquiry
      * ChangeInBenefitsInquiry
      * DownloadPayslip
      * RequestEmploymentVerificationLetter
      * EnrollNewBeneficiary
      * HRAccountAccessRequest
      * HRCaseFollowUp
      * HSAInquiry
      * TuitionReimbursementRequest  
        Note:  
        These new intents are only available in the English language.
      {#store-rn-hr-nlu-va-conversations__ul_fyn_2jj_ktb}
    * Changed: The existing GeneralHRInquiry intent is Deprecated (Soft Deprecation).
    {#store-rn-hr-nlu-va-conversations__ul_ezv_djj_ktb}

Version 21.1.0 - September 2021
:
    * New: NLU model extends support for Dutch (NL), Simplfied Chinese (ZH), Brazilian Portuguse (PB)
    * Changed: Modified utterances for Japanese(JP) and Spanish(ES) models
    {#store-rn-hr-nlu-va-conversations__ul_x5j_xvq_wqb}

Version 21.0.2 - July 2021
:   New: NLU models are trained to understand different statements that a user might make during a conversation and relate these statements to a task that the user might want to perform. The NLU models for HR provide NLU
    support to the HR Virtual Agent conversation topics.
{#store-rn-hr-nlu-va-conversations__dl_hbr_bfj_3qb}