HR Service Delivery NLU Model for Virtual Agent Conversations release notes

  • Release version: Store
  • Updated November 3, 2023
  • 1 minute to read

    • Version history for the HR Service Delivery NLU Model for Virtual Agent Conversations on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 22.2.0 - November 2023
    New: You can now select HR cases for Topic Recommendations.
    Version 22.1.2 - November 2022
    NLU model changes with consistent intents, utterances, and entities.
    Version 22.0.1 - May 2022
    • New:
      • 401kBenefitsInquiry
      • ChangeInBenefitsInquiry
      • DownloadPayslip
      • RequestEmploymentVerificationLetter
      • EnrollNewBeneficiary
      • HRAccountAccessRequest
      • HRCaseFollowUp
      • HSAInquiry
      • TuitionReimbursementRequest
        Note:
        These new intents are only available in the English language.
    • Changed: The existing GeneralHRInquiry intent is Deprecated (Soft Deprecation).
    Version 21.1.0 - September 2021
    • New: NLU model extends support for Dutch (NL), Simplfied Chinese (ZH), Brazilian Portuguse (PB)
    • Changed: Modified utterances for Japanese(JP) and Spanish(ES) models
    Version 21.0.2 - July 2021
    New: NLU models are trained to understand different statements that a user might make during a conversation and relate these statements to a task that the user might want to perform. The NLU models for HR provide NLU support to the HR Virtual Agent conversation topics.